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| Useless billing department I am a current Acanac customer who wanted to gift my brother (who lives away from me) 1 year promo of internet service. I called sales, the lady was helpful and I made the payment for the 1 year dsl. I told her how I wanted to gift my brother the service as a surprise and thus gave my email but his contact/billing and address info. Sales told me no problem, I'll put it in the notes.
About 1 day later, i get an email from the billing department saying only one promo per address/client. I called sales and they said it was upto billing. After emailing billing, they kept saying no, they can't. Over a email address, I could not get my brother the internet at the promo price. So what did I do, cancel. It is such a simple thing, because I already have cable internet at my home, why can't I order dsl for my brother at his home. He's a new customer? Plus your Billing department doesn't read my emails to them. In addition, the feedback department does nothing but say sorry for the inconvenience. I want to speak to the CEO/President or owner. Tell him that I am a customer of 3 years, and only seen Acanac get worse. Please provide his contact info. | |
 LynnPremium
join:2011-08-11
Trenton, ON
kudos:5
 ·Cogeco Cable
3 edits | Acanac, Inc You would send it to feedback@acanac.com as the owners of the company read those. Oh and by the way our billing department is not useless as you stated. They have rules to follow same as anyone else at their job and they can not change them. One per name or address means exactly that. | |
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