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Jack Magic

@comcast.net
reply to M I Furst

Re: $34.95 magicJack PLUS to existing customers

I have spent roughly 3 hours with the MagicJack chat group trying to utilize this offer with no success. They keep having me try the same steps over and over again. There apparently is no way to actually purchase the unit for $34.95. From the dial pad, the ad takes you to a page where you log in with your email and password which then takes you to a page where you are given no options, buttons, etc. and told to wait for a notification from somewhere, sometime in the future.

That the chat group cannot get one to the site to exercise the offer is either extremely poor execution of the offer or deceptive advertising.

I currently have 5 MagicJack units and have greatly appreciated the product over the last couple of years. The delivery of service for the units has not been flawless, but given the cost and the usefulness of the product, easily forgiven.

Therefore, I expect it is just poor execution of the offer, ie, someone putting in the wrong URL.

FadedMagic

join:2011-11-30
Yeah, don't even get me started on their circular web pages that make absolutely no sense at all. And no matter what you click it is trying to get you to select something that is for their benefit (like auto renew) or to buy something that isn't really what you want. That, combined with their cartoonish home page and web site is quite unbelievable. It all seems so fly by night, like the place is run out of a basement of a payday loan shop or something. You know it's legit but every move feels like a scam. I am afraid if I click wrong I will accidentally buy a used car.


Pragms

@twtelecom.net
reply to Jack Magic
I wasted 2hrs with Chat and called at 18006491271 to order...but no sucess....
its so painful...is it really not worth saving $20-30 and wasteing 2-3hrs + frustation...don't try it.


tc1uscg

join:2005-03-09
Clinton Township, MI
reply to FadedMagic
said by FadedMagic:

Yeah, don't even get me started on their circular web pages that make absolutely no sense at all. And no matter what you click it is trying to get you to select something that is for their benefit (like auto renew) or to buy something that isn't really what you want. That, combined with their cartoonish home page and web site is quite unbelievable. It all seems so fly by night, like the place is run out of a basement of a payday loan shop or something. You know it's legit but every move feels like a scam. I am afraid if I click wrong I will accidentally buy a used car.

Just because it doesn't work for you or you hate MJ doesn't mean it's not great for someone else.Maybe it's a layer 8 problem? I've had a MJ for over 2 years as a backup phone and dedicated fax line (and phone calls too ) It's clear you hate MJ but from what I've read, your just jumping from one pan to the next. I read up on the NT duo 2 and I'm not impressed. Sounds like a knockoff of the MJ+. Regardless, I've already ordered my 2nd Mj and got the plus. Paid the 20 bucks to port my Comcrap phone over and will soon be enjoying having no phone bill for 12 months.

viafax999

join:2000-06-03
Westford, MA
reply to Jack Magic
Don't see the difficulty in getting one from their offer.
Click on the offer panel and you get a window that descibes it.
Click on the Click here for free trial
Enter your account email address and password
You get a window that shows the delivery address and the card number you last used.
Check the card type - credit or debit, or select a new card and then enter the number and check the type
Click the Complete Free Trial Request button that appears

gogreen

join:2010-09-10
Virginia Beach, VA
reply to tc1uscg
actually the MJ plus is a copy cat of the Nettalk DUO

FadedMagic

join:2011-11-30

1 edit
reply to viafax999
lol, you just fell for their latest deceptive ad. They plaster "2011 product of the year" all over the page and then they list "Magicjack +" then "free shipping" on the next line down so it actually says "magicjack + free shipping" People like you THINK they are buying the plus but really it's a plain MJ not a MJ+. If you don't have the specific offer panel you don't just click and get the offer. If you had actually gone thru the purchase you would have found it saying in very inconspicuous print "you will be billed 69.95 on day 31". Joke's on you bro.

FadedMagic

join:2011-11-30

1 edit
reply to gogreen
exactly right about who the copycat is. And if someone reads about the NT2 and isn't impressed I don't see how they could possibly be impressed by mj+. They are essentially the exact same product with the primary difference being NT's superior customer service and absence of blatant slimy business practices. Google is our friend on this one.

FadedMagic

join:2011-11-30
reply to tc1uscg
I never said the technology doesn't or won't work. I love the technology, it's why i bought in 3 yrs ago. The concept is great but the company flat out sucks. You'll get your well deserved dose of layer 8 the first time you need tech support. Good luck I hope it works for you.


Mindy Lou

@swri.edu
I love MJ too, but since my desktop crapped out, I haven't been using it. We all have cell phones in our family. But I miss having a house phone. I will probably buy the non-computer version.

I did want to comment about the company - they have every opportunity to improve the customer support and they choose not to. I've spent plenty of hours going through the 'script' with each layer of support and hated every minute of it.

You want to be a Fortune 500? Invest in a call center located here in the states. Load it with people who care and can speak the language. Maybe some intellegent teens or stay at home savy, out of work, work from home computer geeks.


bitstopjoe

join:2009-08-02
Pen Argyl, PA
Sadly when they do that you can kiss $20 a year renewal rate for the orig MJ good bye...
--
Joe Sica

Sparky15

join:2011-09-05
Mississauga, ON
I just wander what's the call quality between old MJ and MJ+. I did order the discounted MJ+, and have been using old MJ for year and half with no problems. There is a short delay when you talk, hopefully that is corrected in the new MJ+. I would appreciate if someone could compare these two units.
Thanks


Senior citiz

@nts-online.net
I switched from the original to the Plus. My Dish network receivers are now able to connect fairly consistently.