O Canada! > Canadian > Rogers > [Extreme] Using Moto SB5100 with Rogers Extreme

[Extreme] Using Moto SB5100 with Rogers Extreme

Rogers has made it very clear that they will not connect a D2 modem to Extreme packages or higher. Even new customers to Rogers who sign up for Express are being forced to purchase or rent a D3 gateway modem. So it is really a moot point. If you wish to keep your SB5100, you are stuck with Express or lower.

reply to tdot_rc
Rogers won't let you have extreme with a DOC 2 modem period.
You are going to have to rent thier POS modem/gateway units.

I have the same modem, and am easily getting 25mb on it (the modem is rated for 30). But then I'm using Distributel.
--
It's got a cop motor, a 440 cubic inch plant, it's got cop tires, cop suspensions, cop shocks. It's a model made before catalytic converters so it'll run good on regular gas. What do you say, is it the new Bluesmobile or what?

@elwoodblues which package do you have with distributel that you are getting 24mb? i only see max 15mb

reply to tdot_rc
The 15mbps package is the 24mbps package, it's just not officially there yet. Also like how many ultimate users are getting 75mbps rather than 50mbps.

reply to tdot_rc
I'm confused: I've read numerous posts from people stating that Rogers will not activate the SB5100 for use with Extreme or above however I've been an Extreme Plus customer for ages now and was never asked to upgrade from the SB5100. I will confess that my downstream is often closer to the 14 or 15 mbps margin, and my upload has remained a constant 0.96 mbps, but other than that everything works. What's the deal: could I be getting faster speeds with a DOCSIS 3 modem, or should I stick with the SB5100 and hope Rogers doesn't notice me? I already have an Asus RT-N56U router, so the last thing I want is the SMC POS. Thoughts?

Fuzzy Dunlop, you're on a grandfathered profile, probably at 15 or maybe 17 Mbps. Your profile will not have been upgraded.

In other words, I'm paying for Extreme Plus and getting Express speeds? How outrageous!

Until recently I was getting download speeds closer to 27mbps however I've tested it again over the past 4 days and it's consistently clocking in at 14mbps.

I guess this means I should contact Rogers and demand a change to my service: either downgrade to Express or buy a DOCSIS 3 modem. On the topic of modems, is there any DOCSIS 3 dedicated modem I can buy that will work with Rogers, or am I forced to spend $200 on one of their wretched modem/routers? I already own an Asus RT-N56U; I don't want a second router.

His profile would be set at 10mbps/1mbps with the 95GB cap, that's the grandfathered one. The SB5100 in the most perfect scenario can only hit 38mbps anyway.

bfksc has it right for the modem, get the cisco and put it in bridge mode. Also the new extreme tier (same price you pay) is now 28mbps/1mbps with a 120GB cap.

As it has been said, you pretty much cannot change anything to your internet package without being force fed a new modem/router combo.

reply to tdot_rc
Thanks everyone for all the help. I'm curious to know how long this policy has been in place for though? I ask this because I'd like to be able to provide an estimate to Robbers CSR on how long they've been ripping me off when I call them tomorrow to demand a free modem and credit.

I can remember testing my Internet speeds no more than a few months ago and consistently reading 27mbps, which sounds reasonable for a 32mbps plan. I'm guessing the changes occurred around the time Robbers introduced their Ultimate tier?

Ever since they upgraded Extreme from 12 Mbps

reply to bfksc

Absolutely correct there invalid ... the D3 modems will give better speed stability for everyone, of course, that's only until Rogers goes and loads the cable segments right up with higher and higher speed customers, dashing any advantage ... then they'll try to sell use D3 (16 channels up/down bonded) or the new D4 modems

reply to Fuzzy Dunlop
Oh sorry Fuzzy, I didn't realize you were one of the few on the old Docsis 2 Extreme Plus plan. I think it was around October 2009 when the D3 speeds became available to me in London, but Toronto would've been sooner. It was also around that time they dropped the prices to what they are now. Before that it was $150 for Ultimate and I think $100 for Extreme Plus on Docsis 3, but my memory may be shoddy for that far back :P

You should definitely be able to get a free modem credit out of them and perhaps a discount. Just threaten to switch to someone else like Teksavvy or Bell and get connected to retentions.

For the record, the old Extreme Plus was somewhere between 15-18mbps, but the higher speeds you are seeing are just speedboost.

reply to tdot_rc
Actually Invalid, I did have my tongue implanted in my cheek when I said that ... the idea is that they'll milk D3 for as much money as possible, then sell us on the next bright idea in technology whatever it may be!

reply to InvalidError