Are you on High Speed Extreme? If so you are not getting the speeds you're paying for, so long as you have a DOCSIS 2 modem. The issue for me was never about speed as much as it was/is about principle; namely, that Rogers is treating new customers on the same tier (i.e. people who rented/bought a DOCSIS 3 gateway) differently than old customers. DOCSIS 2 Extreme+ customers on grandfathered plans should have been notified of the need to get a new modem to receive the increased speeds, been offered incentives to upgrade, and/or had their rates reduced to reflect to reflect the reduced level of service offered by the grandfathered plans. Rogers never notified me of the change in service. On the contrary, the CSR told me that it was "my responsibility" to remain up-to-date on changes to Rogers' service plans.

So for me at least, I seem to be on the correct Rogers profile and I am getting very acceptable speeds with the SB5100. This is not to say Rogers has not misconfigured other people, but it does highlight the inconsistent nature of various speed tests across the Intertubes.

It's important to remember that generally speaking, if you get a good On Network, or Near Network speedtest, but you get a crappy far network (and DSLR's speedtests are decidedly "far network") test, then the chances are very high that the lack of good performance has nothing to do with Rogers.

As sbrook said, Rogers CSRs won't provision third party modems for Rogers customers yet they will do just that if one of their wholesale customers asks for it.

If you put yourself in Rogers' shoes, you might not want the cost overhead, complexity and potential confusion of supporting a dozen extra combinations of manufacturers and models either. Although TPIAs will usually accept any modem on the cableco's approved list unless the cable rejects it for some reason (lost, stolen, non-returned, known-bad, etc.), most TPIA ISPs themselves only recommend, sell and lease 1-2 models themselves as well.

And the really sad part about Rogers not enabling other DOCSIS modems is that they can and do provision them for 3rd party providers like TSI, Distributel etc!

The weird thing about your request for a credit is that it's less than ONE FOURTH of his offer of $40/mth off ($960). I guess his math isn't very good and he didn't realize that your basic request is a much better deal for Rogers. DUH.

I've been a Rogers customer for 20 years, yet I feel oddly relieved by this experience. Robbers treated me badly, but it's driven me to dump them for service provider with a moral compass (TekSavvy). And that's a good thing. :)

"I've been working in Customer Relations for 3 years and I don't know of anyone in our department who would consider what you're asking for 'fair.'"

I think you've been working in the wrong department. I want my Internet service downgraded from Extreme to Express effective immediately. I will be cancelling my Rogers Internet and switching to TekSavvy as of the end of the month. Goodbye.

And at the other end of the "luck scale", you have people who can't do more than 1-5Mbps during peak hours on their 15+Mbps service.

I know I'm lucky in my area as I'm on the 24/1 profile with the SB5101 and I can count on my left hand the number of times I've seen sustained speeds drop below 20mbps in the last month.

then they'll try to sell use D3 (16 channels up/down bonded) or the new D4 modems :-)

Your profile could be set at 12mbps, so changing modems won't make a difference as the SB5100 is capable of ~33mbps.

In other words, I'm paying for Extreme Plus and getting Express speeds? How outrageous!

Hi Guys, I have express with the SB5100 modem. I'm planning on upgrading to the Extreme package. I want to keep my SB5100 that i bought. I know I've seen the specs that this modem can go up to 38mbps. What i want to know if i should look into getting an new D3 modem or stick with my reliable sb5100?

Will there be a big speed difference?