| Charter Bringing Power to Internet Users w/ Increased Speeds Flagship service tier increased to 30 Mbps download with 4 Mbps upload
St. Louis, Missouri – A study conducted earlier this year1 predicts the number of devices connected to IP networks will be double the global population in 2015. It was 2009 when Charter Communications, Inc. (NASDAQ: CHTR) first increased Internet speeds for its customers at no cost, and today the company did it again for a fourth time – increasing download speeds and at least doubling upload speeds on its most popular Internet service tiers at no additional cost.
Charter is answering the call from more users, devices, streams and apps seeking Internet connectivity with faster upload and download speeds, greater reliability and a superior experience.
In markets where Charter has deployed DOCSIS 3.0 technology, or approximately 95 percent of its Internet service area, the company is increasing Charter Internet Express download speeds from 12 megabits per second (Mbps) to up to 15 Mbps, and increasing upload speeds from 1 Mbps to up to 3 Mbps. Charter Internet Plus download speeds are being increased from 18 Mbps to up to 30 Mbps, and upload speeds are being increased from 2 Mbps to up to 4 Mbps. Charter’s fastest residential offering is increasing from 60 Mbps download to up to 100 Mbps download/5 Mbps upload, and has been renamed Charter Internet Ultra100 to reflect the significant enhancement. Express and Plus speeds are also increasing in the remaining portions of Charter’s service areas nationwide.
“The Internet is changing the way we watch TV, communicate with our friends and family, and engage in social and professional networks. When you’re posting content online, we know it’s important to have a fast, reliable connection, and we’re committed to enabling the rapid sharing of content,” said Rich DiGeronimo, Charter Senior Vice President, Product and Strategy. “With multiple connected devices in your home, you don’t have to make tradeoffs with Charter Internet. You can use multiple gadgets simultaneously, and enjoy a rich experience with each one. The power of the Internet continues to grow, and Charter delivers more speed than ever.”
Charter customer Stephen Bolen is the head of a household of three, with a continuously growing number of Internet-connected gadgets. “We've never had a problem scaling up, knowing that Charter Internet service would meet our demands,” he says. “I'm usually browsing on my laptop, streaming video or uploading files to an FTP server for clients, while my wife browses on the tablet or her laptop. My daughter's data usage primarily comes from kids’ shows and education apps.”
Bolen grew up in the era of one-person-at-a-time on the desktop computer, and during that time no one could use the telephone. “That’s all changed with Charter Internet,” he says. “My family can be together, yet doing our own things. I’m glad my daughter is growing up this way.”
“The value of the Internet can’t be measured simply in megabits and gigabytes,” said John Birrer, Charter’s Senior Vice President, Customer Experience. “Our goal is to deliver the best experience with not only the fastest speeds, but also the most reliable, consistent Internet connectivity and highest quality customer service. Our customers deserve it, and we’ll deliver it, now and in the future.”
1Cisco® Visual Networking Index.
PC Magazine Fastest ISPs 2011 logo is a trademark of Ziff Davis, Inc. Used under license.
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| Re: Charter Bringing More Power to Internet Users with Increased Like previous our pricing structure is based on set amount increases for additional speed:
Charter Internet Plus (30/4) = Express Price + $10 (If you are a Max customer, this would be $15 less than you are currently paying)
Charter Ultra100 (100/5) = Express Price + $40 (If you are a Max customer, this would be $15 more than you are currently paying)
In order to see the new speeds, please be sure you have performed a full reboot of your modem. Please unplug the power cord for 30 seconds to 1 minute, then plug back in. Allow the modem to fully sync before attempting to use your Internet connection again.
If you have any specific questions concerning the speed increases, the removal of the Max Tier, or anything else concerning your Charter account, please contact us via » Charter Direct and we will be more than happy to assist you. |
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| Thanks for passing on the confirmation. Nice to see the price drop on Ultra as well. Solid move by charter all around! |
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 BF69Premium
join:2004-07-28
Camden, TN | reply to CharterDylan
Re: Charter Bringing Power to Internet Users w/ Increased Speeds Charter is answering the call from more users, devices, streams and apps seeking Internet connectivity with faster upload and download speeds, greater reliability and a superior experience.
That's nice and all but you acknowledge more devices connecting to the internet but fail to raise caps. That's kind the DOT saying "We acknowledge the increase in road traffic so instead of increasing the amount of lanes we'll just increase the speed limit" |
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| reply to CharterDylan
I am with BF69 lets increase the speed limit on the roads! |
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cahiattPremium
join:2001-03-21
Smyrna, GA | How about us business customers. I am on an 18/2 line. Does that get bumped to 30/4?
-edit-
Just logged in remotely to do a speed test. Came back 26 meg down, 2 meg up. Will have to reboot the modem and try again when I get home to see what happens. Was the 26 meg down a result of some "speedboost" activity or was the 2 meg up just low due to the saturation from remote desktop login? |
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| reply to BF69
That made my day BF69! If you think about it they are decreasing your accessibility by imposing caps. |
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 crazyk4952Premium
join:2002-02-04
united state
kudos:1
 ·Charter
 ·voip.ms
| reply to CharterDylan
Thanks again Charter for the increased speed. I do download a lot of video podcasts and watch a lot of streaming video while having multiple devices on the network, so this does make a difference for me.
I agree 100% with the statement below. However, Charter's actions do not show that they agree with it.
said by CharterDylan:The Internet is changing the way we watch TV, communicate with our friends and family, and engage in social and professional networks. When you posting content online, we know it's important to have a fast, reliable connection, and we're committed to enabling the rapid sharing of content: said Rich DiGeronimo, Charter Senior Vice President, Product and Strategy. With multiple connected devices in your home, you don't have to make tradeoffs with Charter Internet. You can use multiple gadgets simultaneously, and enjoy a rich experience with each one.
If they truly believed this then they would modify/eliminate their caped structure. I (like most people) do not want to stop and think about how much bandwidth I have used for the month before I play a Netflix HD movie, or watch a TV show on Hulu in HD.
I come pretty close to using my cap every month and there are only two people living in my household. What about those households that have more people? Other people that live in my area complain all the time about hitting their Charter monthly bandwidth cap only two weeks into the month. Are they just supposed to stop using the internet for the rest of the month?
I realize that ISPs (including Charter) claim that only a small percentage of their users will hit their monthly cap, but this number is going to keep increasing as people keep using more bandwidth each month.
Again, I am grateful for the speed increases, but the statements made by these executives make it seem like they are out-of-touch with the rest of us. |
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BF69Premium
join:2004-07-28
Camden, TN | said by crazyk4952:I realize that ISPs (including Charter) claim that only a small percentage of their users will hit their monthly cap, but this number is going to keep increasing as people keep using more bandwidth each month.
Again, I am grateful for the speed increases, but the statements made by these executives make it seem like they are out-of-touch with the rest of us.
Yep. More people are watching video online the amount of video people watch is increasing. Also the bitrates on the video are also increasing. A few years ago the max bitrate of MLB.tv was 700 Kbps now it's 3.5 Mbps. What will it be in a few years? Even at 3.5 Mbps watching just ONE game per day on MLB.tv would be 140 GB. That's already 40 GB over the Express cap and 56% of the Plus cap. I hardly think ONE game a day is excessive. A HD movie from Netflix uses 4 GB. So one HD movie a day plus 1 game a day = 260 GB amonth. Sorry, but how is ONE movie and ONE baseball game per day "excessive use"? |
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| reply to CharterDylan
Charter just does not want people to have excessive amounts of entertainment. Entertainment is the devils work, thanks for saving us Charter 3
Sarcasm aside, caps unless on a wireless based system like cellphone or satellite internet do not belong in such a connected world. People are using their internet to watch things on netflix & youtube, download their games to ps3, 360 or pc via things like steam. People are backing up their data, uploading videos or photos to facebook or youtube. People are downloading their music from services like itunes or amazon.
Not to long ago I did my own small little test and each resolution you bump up on youtube uses about double the BW.
A single game these days can be 12+ gigs, new batman game was 14 gigs I believe. 250 gigs gets eaten up extremely fast. |
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BF69Premium
join:2004-07-28
Camden, TN | said by iwinrar:A single game these days can be 12+ gigs, new batman game was 14 gigs I believe. 250 gigs gets eaten up extremely fast. Don't forget DLCs too. Heck even the demos are 1.5-2 GB. |
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zed261Premium
join:2011-11-11
Cleveland, TN Reviews:
·Charter
| reply to CharterDylan
well ill tell you what charters told me there no plans to change the caps at this time
but of course ive heard rumers that theyve discuessed caps at the highest levels which makes me worried that they may lower them and impose insane overages discussing things cant be good
anyway if im lucky the tn legilator come next election is far more freindly to the epb and can get fiber rolled out in cleveland tn |
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BF69Premium
join:2004-07-28
Camden, TN | said by zed261:well ill tell you what charters told me there no plans to change the caps at this time
but of course ive heard rumers that theyve discuessed caps at the highest levels which makes me worried that they may lower them and impose insane overages discussing things cant be good
Useage is going UP so lowering caps makes no sense and I suspect would get attention they don't want. But if they were dumb enough to do that they can be sure they will lose any TV revenue from me since that I do have other choices for TV. |
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| reply to CharterDylan
Good evening. If you are a MAX internet subscriber we would like to talk to you about the new speed increases. Please contact us so we can provide you with an update regarding your Internet service. To do so create a thread on our direct forum located here: »Charter Direct |
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crazyk4952Premium
join:2002-02-04
united state
kudos:1 Reviews:
·Charter
·voip.ms
| reply to BF69
said by BF69:Useage is going UP so lowering caps makes no sense and I suspect would get attention they don't want.
It makes perfect sense if you are like most US corporations and are just trying to maximize short-term profits..... |
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BF69Premium
join:2004-07-28
Camden, TN | said by crazyk4952:said by BF69:Useage is going UP so lowering caps makes no sense and I suspect would get attention they don't want.
It makes perfect sense if you are like most US corporations and are just trying to maximize short-term profits..... And that's why the economy sucks today. Too many companies focusing on short term and not long term. |
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| reply to iwinrar
I just sucked up 8GB watching "BAD TEACHER" on vudu @ 1080p.
doesn't take much usage these days to suck up 10GB in a flash! |
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| was it worth the 8GB :P To me it seems like they are forcing people to pirate tv shows and movies u watch them on netflix u watch it once u pirate u can watch it forever... with no extra hit... |
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BF69Premium
join:2004-07-28
Camden, TN | said by iwinrar:was it worth the 8GB :P To me it seems like they are forcing people to pirate tv shows and movies u watch them on netflix u watch it once u pirate u can watch it forever... with no extra hit...
I rarely watch a movie more than once. To me someon who pirates I feel the same when I see people who I know can afford ot buy thier food use foodstamps. Both disgusted and I think of them as losers. |
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| well with caps that low and people wanting to watch HD content it can get eaten up fairly fast at that point you might as well have a back, either having bought it or pirated. Just because companies like charter have to give their CEOs and such huge ass bonuses for running a failing company does not mean the consumer should be penalized. |
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