|reply to chances14 |
Re: nice review
Thanks. I tried to keep it clean and avoid ranting as much as I did on my personal blog post. I find it is more helpful to give specific examples rather than give generalized statements which are not backed up by evidence. I hope my spelling and grammar were not as atrocious as I feel it was. (I know I frequently end my sentences in prepositional phrases).
I left out the experience of calling to try to cancel a site visit because I resolved a problem myself and how the tech on the phone spent 45 minutes trying to figure out what I was saying and then put me on hold to speak with her supervisor, and then finally told me it would be taken care of. But she apparently didn't do something write because the company called to confirm the appointment the next day.
Before that incident, when my modem unregistered itself, I was talking to the lower echelon of tech support and the guy actually snapped at me because what showed up on my screen didn't match what he expected. He kept telling me to "click the little man" on the screen. I kept telling him over and over that there was no little man because the options available to a registered modem were not there. I kept asking for the direct url that I knew for sure had "advanced" in it and it took me 30 minutes to convince him to tell me. Then when I had a question about an option he said "there are no options" and I said "there is a drop-down menu; which option do I choose?" He actually raised his voice and snapped "I know what I'm doing! Just do what I tell you!" and he got impatient because when I did what he said to do it wasn't working and it took a very long time.
When I worked in a computer care center, I never snapped at anyone. I had people yell at me and swear at me about things over which I had no control, but I remained polite.
I will say that there have been some very friendly and nice techs although most of the time they are not able to resolve my issue. I even got some of them to tell me their real names and how the weather was in New Dehli.
I suspect Hughesnet didn't like my review because my bandwidth bucket mysteriously emptied at a rapid pace when nobody in my household was even using the internet.
I know it sounds paranoid, but it seems that it is quite a coincidence that it happened right after I posted a negative review. (My speeds basically dropped in half after I posted a message on the forums stating my intent to find a new ISP. This happened within hours of my posting so it just seems suspicious to me).
Although from the usage page it looks as if the modem is misreporting again. It claimed we were loading 20+Mb in an hour when nobody was even home.
All of the laptops have their wireless turned off when not in use and there are two computers hooked up via ethernet cables that have all automatic updates disabled and all webpages are closed when not in use. We frequently run virus scanners so there are no viruses.
If they try to say anything about someone stealing our wireless, the signal barely reaches all of the rooms in the house and we have a 32 acre farm. The nearest home where someone could tap in is half a mile away and our router is not very powerful. I know the nearest neighbors have Hughesnet as well-- but they have the base plan.
I need to learn how to make my posts shorter and not ramble so much. LOL.