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stephen62

join:2010-09-02
Chesterton, IN
reply to Smith6612

Re: [Internet] For anyone seeing speed issues...

For what it's worth, I'll post a couple attempted traceroutes. I'm in Chesterton, Indiana (near Chicago) and have posted before. Since Oct. 10, 2011, my highspeed 7645K capable Internet has been dropping out completely due to (confirmed) congestion issues every night mostly from 7pm to 11pm with rare evenings where it "hangs on" just barely until maybe 8:45pm. For nearly a month I've sent a courteous email, usually by cell phone, to my local Frontier general manager general manager every time I lose the connection or if it gets painfully slow (under 1000K). I have been informed of "conference calls" with engineers and been told that this is being worked on "night and day." Occasionally I am emailed that the connection should improve "this week." This may result in one evening of unacceptable access (under 2000K combined with brief dropouts) and only 2 hours of full drop-out, but it is usually followed the next day by the usual 7-11 outage. Speed is usually fine during weekend afternoons, but today at 2:00pm I was almost kicked out of an XBox Live multiplayer session due to speed problems. If I wasn't locked into a bundling contract until March 2012 ($200 penalty to cancel) with phone, High Speed Internet, and Dish (I have zero complaints about Dish, BTW), I would have "bailed" by now. As it is, my personal plan is to bail once the contract runs out unless I have one full month of uninterrupted acceptable speed (6000K download plus) prior to that date. I am very frustrated Frontier Communications.

Test done at 3:15pm. Speedtest prior to test 6489K download and 730K upload (Chicago.speedtest.frontier.com). Speed at 2:15 pm was generally below 2000K, with some dropouts, but seems to have picked up again an hour later.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\ >ping google.com

Pinging google.com [74.125.225.50] with 32 bytes of data:

Reply from 74.125.225.50: bytes=32 time=34ms TTL=56
Reply from 74.125.225.50: bytes=32 time=33ms TTL=56
Reply from 74.125.225.50: bytes=32 time=34ms TTL=56
Reply from 74.125.225.50: bytes=32 time=33ms TTL=56

Ping statistics for 74.125.225.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 34ms, Average = 33ms

C:\ >ping chicago.speedtest.frontier.com

Pinging resolve01.chcg.il.frontiernet.net [74.40.37.242] with 32 bytes of data:

Reply from 74.40.37.242: bytes=32 time=38ms TTL=59
Reply from 74.40.37.242: bytes=32 time=34ms TTL=59
Reply from 74.40.37.242: bytes=32 time=36ms TTL=59
Reply from 74.40.37.242: bytes=32 time=55ms TTL=59

Ping statistics for 74.40.37.242:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 55ms, Average = 40ms

C >tracert google.com

Tracing route to google.com [74.125.225.50]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 34 ms 33 ms 38 ms ord08s06-in-f18.1e100.net [74.125.225.50]

Trace complete.

C:\Documents and Settings\Steve>tracert chicago.speedtest.frontier.com

Tracing route to resolve01.chcg.il.frontiernet.net [74.40.37.242]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 36 ms 37 ms 44 ms resolve01.chcg.il.frontiernet.net [74.40.37.242]

Trace complete.

stephen62

join:2010-09-02
Chesterton, IN
Just a followup to my previous post: On Dec. 5 my regional Frontier representive said upgrades would be made that evening. This appears to have been the case, because, since Dec. 6, 2011, I have no longer had full loss of service between 7pm and 11pm. Occasional speedtests around 8pm can be as slow as 2000K (less than half my full potential of 7645K), but this has been adequate for my needs thus far: I have not been booted from Xbox Live games and I have been able to watch short HD streaming videos (haven't resubscribed to Netflix streaming as yet). My tracerts still mostly read "Request timed out," but that seems to be a quirk of my area. If uninterrupted primetime Internet access continues when my contract expires, I will likely renew with Frontier.