I've had FIOS for year with speeds of 20 Mbps down and 5 Mbps up. On Nov. 10 my download speed took a nose dive and is as low as .55 Mbps is down. The interesting thing is that my upload speed has been constant at 5 Mbps. I've been battling tech support since. Here is a sampling of some of the speedtests from the past month:
By the way, the Verizon speedtest always shows my speed as 20 Mbps down and 5 Mbps up all the others show extreamly slow speed down.
Sometimes it will start at 20 Mbps down and about half way through and drop down to the lowest speed for the rest of the test which can take as long as 5 min. to complete.
I've been in contact with VZ tech support half a dozen times and we've done the following:
1. Reboot router and ONT.
2. Download and run the Optimizer.
3. Re-build the circuit.
4. Replace the Actiontec router.
Over the last 2 weeks VZ has sent out techs 3 times. Each time they test the speed with my computer and their laptop at Speedtest.net, Speakeasy.net and Verizon speedtest.
They have changed the ONT, and have worked with the network guys while they were here. The last time they were here was Friday. The speed improved while they were here and I was able to download a 475 MB file in 3 1/2 minutes. Half an hour after they left downloads dropped so slow that a 875 KB PDF file to 3 minutes to download and stall 3 times.
I forgot to mention that I often have to wait 15 to 20 second for a page to start opening.
I switched from cable to FIOS because I remotely manage several networks and need the speed. I have started thinking of going back to cable even though I hated it.