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BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET

[Rant] Leaving Comcast..... if they'll let me go...

I'd shorten this (it's the review I just posted) but there's really no way to shorten it. I'm already summarizing each of the situations leading me to leave. Sorry in advance for the wall of text. Thanks in advance for any advice on either actually getting them to send the $250 Visa card as promised or getting them to waive the termination fee without a breach of contract suit.

In January of 2010 I got roped into a 2 year contract with the promise of a discount (which I received) and a $250 Visa card to be mailed after 90 days of service) which I, as of yet, have not received. Comcast even verified that it was never sent on three separate occasions and, on all three occasions, the rep promised to have a supervisor call me back within 24-48hr. Never got any of those calls. That's a direct violation of the terms of the 2 year contract, yet they're still insisting in trying to charge me a cancellation fee. That's f-up #1.

The installer who originally connected me failed to notice that half of my run was RG59, which should have been replaced during the install, free of charge. This didn't cause any problems until around August, when I had 3 techs out in less than 3 weeks. No charge for the first 2 techs, in face I received a $20 credit for those visits since they failed to resolve the problem. The 3rd tech finally saw what was wrong, informed me that it should have been corrected free of charge during the install, half-way fixed it, and never mentioned that I would be billed for it. Imagine my surprise when there was a charge on my bill for that service call. F-up #2.

During that whole debacle, I was constantly assured that their system maintained a log of any connectivity issues and that a credit would be issued for any downtime I had. It was estimated that the credit I should receive would cover a little over a month of service. Stupid me, I assumed they'd keep their word and didn't follow up, assuming the credit would hit and wipe out my current bill. Imagine my surprise when my service was disconnected on 11-25, when November's bill wasn't even due yet. (Note that I was informed that they don't disconnect phone subscribers unless the account is 3 months past due; I wasn't even ONE month past due, which would have been the case on my November bill's due date.) F-up #3.

I called to have service restored and was informed that, since service was disconnected already, they could not restore service with a payment arrangement, that I'd have to pay the balance in full. When I inquired about the credit I was supposed to receive, which would have wiped out more than half of that balance, I was told that they were unable to access those records at that time. I was unable to pay the full balance that day and, instead, called AT&T to schedule a U-Verse install. They lost me at that moment. F-up #4.

The very next day, 11-26, I called to speak to someone in cancellations (which I was told was closed when I had called the previous day), whom I never got to speak to. I was told that, since the account was disconnected, all I had to do to cancel service was return my equipment. I was also promised that I would receive a call from a supervisor regarding the $250 incentive which was material in my signing a 2 year contract. I never received that call. F-up #5.

Same day, I returned my DVR and modem, in original packaging, with all cables, remote, batteries, functional and flawless. The rep at the service center even commented on the condition of the equipment. She also assured me that my service was cancelled. Guess who just got a bill for service from 12-4 to 1-3? F-up #6.

I truly feel sorry for whoever is working at my local service center tonight because I'm going in there when I get off of work. They violated the terms of their contract by not following through with the incentives with which I was enticed into signing it, if they try to charge me a cancellation fee, I intend to shove a mountain of legal documents up their arses.

Go figure, one month ago I would have rated them BEST on all 6 points.


Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
I would get on the phone first thing tomorrow with their headquarters at 215-286-1700 and raise hell.

I wont even say what I think of any of their local offices. You will see that all over this site.
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.


BronsCon

join:2003-10-24
Walnut Creek, CA
Interestingly, the local office here is nice. Lines are a bit long but the people aren't complete assholes like over 10 years on this site (2 years lurking before i signed up) would lead one to expect.


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
reply to BronsCon
You didn't pay your bill on time. That's going to bite you on the behind. That was your F-up #1, now you've likely forfeited the visa card, and yes, you'll need to pay the ETF (or about 10x as much to your lawyer to get out of it) if you want out.

I'm not a lawyer myself but I have seen the people's court.
--
My place : »www.schettino.us


Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
reply to BronsCon
said by BronsCon:

Interestingly, the local office here is nice. Lines are a bit long but the people aren't complete assholes like over 10 years on this site (2 years lurking before i signed up) would lead one to expect.

Sounds good. Hopefully they will treat you right. I don't trust my home office, they have screwed up many a time in 12 years I have been with them..mostly billing.

You have a lot to go over with them, and I can assure you their headquarters listens, and gets the ball rolling fast.
If you trust your local office then that's cool. I would keep the number handy just in case.
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
reply to JohnInSJ
You missed the part where I signed up in December, was installed in January, and the card was supposed to ship after 90 days, so in April. It's now December again.

I didn't pay the bill because the credit I was promised would have taken care of it. Had they kept their word, there would have been no past due bill.

Edit: You don't need a lawyer in civil court. All I have to do is prove that I paid my bill on time for the first 3 months of service, which I can do with cancelled checks.


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
Doesn't matter about the timeline for the ETF. Not sure if Comcast or a third party reseller offered you the visa card, but for sure you can kiss the ETF fee goodbye if you really want to leave.
--
My place : »www.schettino.us


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET

1 edit
The card was offered by Comcast directly, that's who I contacted to set up service. I'm not sure how familiar you are with contract law, but that Visa card being shipped after 90 days of service was part of the inducement of that contract. By definition, any inducement to a contract becomes a term of that contract.

EDIT:
Also note that I'm claiming breach of contract, whereby I would no longer be held in the contract, as they failed to fulfill their own terms. I am *not* claiming fraudulent inducement, which would result in the contract for service never having been legally formed to begin with, entitling me to all funds paid to Comcast as a result of said contract. That's not reasonable, as I'm sure they intended to send the card at some point and they did otherwise provide service. The fact is, however, regardless of intentions, the card was not sent as agreed, despite my having followed up with them on several occasions regarding that matter.

Failing to sent the card after 90 days was minor, and I would still be held in that contract; failing to send it after 11 months and several inquiries is breach of contract plain and simple. What's more, they'd be hard-pressed to provide me with a signed contract, or any documentation given to me prior to (or during the first 90 days of) installation and activation of my services listing the term of the contract as 24 months rather than the 12 months I was lead to believe I was agreeing to (I had no intentions of staying at this address for longer than that when I set up service), because no such documentation exists.


Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
Exactly....I still think you need to talk to the folks in Pa. and not your local office. (what do they know)

I hope you asked about that cards where-a-bouts at least once since the beginning of your contract.

I am almost begging you to call the head office. I am confident they will make things right. And no way in hell I could say that about a local office......no way!
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
Yes, I asked about the card mid april (90 days would have been April 4th) and was told that it could take 4-6 weeks to arrive. I inquired again 8 weeks later and was told a supervisor would call me; no call. I inquired a 3rd time when I called to cancel before they talked me into having a 3rd tech come out and was told that a supervisor would contact me; no call. I inquired again the morning of 11-26 before heading to the office to return my equipment and was, again, told to expect a call from a supervisor. Guess what never happened?

Yup, I did my part to help them abide by the terms of the contract.

I'll see what the office can do for me since I know my equipment is still there and they can verify on the spot that it was returned. If I have no luck there, I will definitely call HQ.

Edit: Typo "they"->"them"


Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
I am hoping the best for you. I am tired of hearing crap like this going on between Comcast and their customers.

I know it happens every where else....but that's not the subject here.
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
It doesn't happen EVERYWHERE else... I never had an issue with Cox in Ohio except when a neighbor was stealing cable off my line; after I became friends with their LP department, the problems went away tho. Never, in 11 years as a wireless customer and having DSL at two different locations,m had an issue with AT&T, be it with billing, service, or what have you. Just my 2 cents.


Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
Guess I was just speaking of my own experience. Companies now a days just seem to have their noses up in the air when it comes to customer complaints. You know...the customer is never right anymore it seems. (at least in some of my run ins) And Comcast has been the worst of them all for me.
And you can bet they know me well now (local office, thanks to the head office), and actually respect me. And I now give them respect back.
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

4 edits
reply to BronsCon
LOL, You didnt get the gift card because you didnt sign the contract. One of the stipulations of the gift card is you sign the contract thru mail or go online and sign it. When you failed to do either your contract reverted to a one year promotion. You wont be charged a ETF but you are still going to owe the balance of your bill. Did you really feel they were going to send you the gift card absent you signing the contract ?. You had the first ninety days to do it. After that the offer changes to a one year promotion because you failed to sign the contract. Most of your problems were you thinking you were getting away with not signing. Kind of funny in hind site. I know well because i did the same thing a few years back. Imagine my surprise 13 months later when my bill went up. Nothing really unfair about it as i went a year thinking i was getting away with something when i wasnt. Bottom line is you never had a contract as you never signed it so nobody is in breach of contract. You canceled so just move on. Expect plenty of collection calls for what you owe plus a hit on your credit report. Maybe in the future remember a contract is only a contract when its signed.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET

1 edit
Hahahaha that's funny since they're saying I'm under contract for another 13 months and they're intent on charging me the fee. My point is that they don't have a physical piece of paper with my written signature on it; further, the form I "signed" online stated 12 months. I don't think I'm "getting away with not signing", I'm saying, assuming I did sign, they can't hold me to the contract since they, themselves, did not abide by it. Assuming I didn't? Well, then there's no issue here.

The fact is, they're claiming that I did.

Also, who said I wasn't going to pay my balance?

That said, the girl at the local service center sees things my way and she's going to contact the office tomorrow to pull my contract (said she can't do it from the SC because the account is closed) and call me a little after 5. We'll see how that goes.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
reply to Robotics
The girl at the SC was great (see my reply to rody), but we'll see if she follows through.

And yes, I agree, in general corporations have their heads up their arses. I was just giving two counterexamples, each worth roughly a penny, thus my two cents. :P

rody_44
Premium
join:2004-02-20
Quakertown, PA

1 edit
Im pretty sure there has never been a 12 month contract promotion that involves you getting 300.00 gift card. Good luck tho.


Thaler
Premium
join:2004-02-02
Los Angeles, CA
kudos:3
reply to JohnInSJ
said by JohnInSJ:

I'm not a lawyer myself but I have seen the people's court.

Just leave it at that you're not a lawyer.

People's Court informs viewers about the law about as well as House teaches viewers about medicine.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET

1 edit
reply to rody_44
said by rody_44:

Im pretty sure there has never been a 12 month contract promotion that involves you getting 300.00 gift card. Good luck tho.

Who said 300?


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
reply to Thaler
said by Thaler:

said by JohnInSJ:

I'm not a lawyer myself but I have seen the people's court.

Just leave it at that you're not a lawyer.

People's Court informs viewers about the law about as well as House teaches viewers about medicine.

Aww damn and I thought I was gonna fast-track through med school.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
reply to rody_44
Rody, can I ask what would make you the authority on Comcast's promotions in the California market?

Once you've answered that, go ahead and take the time to comprehend my posts here. You'll find that the missed bill was supposed to be wiped out by a credit (not refusal to pay or any claim that I wouldn't pay). I hadn't looked at the November bill at the point when my service had been disconnected because A) it wasn't due yet, B) I didn't get paid until the 28th and, thus, couldn't pay it anyway (I was disconnected on the 25th). My understanding during this time was that the credit I was promised wiped out the first bill and my account was current. Further, my understanding, from a rep in Comcast's billing department, was that they did not disconnect services to phone subscribers who were less than 3 months past due, which I was not. Yes, it is my fault I didn't look at the bull the day it came out and notice that the credit was never applied, f me for trusting their word, I guess. I never said I wouldn't pay that bill, though.

If I am not under contract, can you explain why I was told that there are 13 months remaining on my contract and that my ETF at this time will be $105? Sure sounds like Comcast is under the impression that I'm under contract still.

Sorry you tried to cheat the system and lost, but let's not transfer that to me because that's not the case here.

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

2 edits
Just my 17 years that i worked for them. And the same as a customer. Comcast does not and has never offered a 12 month contract that gives a 300.00 gift card. Am i surprised that you were told you were under contract. Not at all. The 300.00 gift card promo around the country involves two year agreements and always have. Disconnect times vary around the country and some may make 90 days past due. But that would be highly unusual. Its usually 60 days past due for physical disconnect and as little as 10 days for a soft disconnect. I quit this year but my final 6 years was for Comcast collections so i do know a little bit about what im talking about.


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
reply to Thaler
said by Thaler:

said by JohnInSJ:

I'm not a lawyer myself but I have seen the people's court.

Just leave it at that you're not a lawyer.

People's Court informs viewers about the law about as well as House teaches viewers about medicine.

your humor detector is broken.
--
My place : »www.schettino.us

medbuyer

join:2003-11-20
kudos:4
reply to rody_44
said by rody_44:

Just my 17 years that i worked for them. And the same as a customer. Comcast does not and has never offered a 12 month contract that gives a 300.00 gift card. Am i surprised that you were told you were under contract. Not at all. The 300.00 gift card promo around the country involves two year agreements and always have. Disconnect times vary around the country and some may make 90 days past due. But that would be highly unusual. Its usually 60 days past due for physical disconnect and as little as 10 days for a soft disconnect. I quit this year but my final 6 years was for Comcast collections so i do know a little bit about what im talking about.

I think he's scratching his head now after realizing that you may acutally know something better than him after working with Comcast...

to the OP...

what do you think you're chances are of winning in court if you were to file a suit? with a petty suit like this, they might just settle with you for say max of $500 or even 1k? because they think you might just be wasting their time. this way, your out of their radar and out of their system.

other than that, you may be fighting an uphill battle that in the end, might not give you an outstanding outcome that you might expect from out of this.

I think you're better off talking calmly [while playing dumb] to a comcast rep to give you better results.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
reply to rody_44
Good for you. Again, who said $300?

The girl at the SC yesterday said yes, I am under contract. She's pulling the contract today and calling me. I'll also be receiving a copy of it, since I never did originally (it may have been displayed on my screen at some point, must have if I "signed" it, but I have no physical copy of it). I do, however, have the promotional materials, as well as every single bill and work order from the day I ordered service, up until today. The promo materials don't say $300, and neither do I; once again, it's $250. If you worked for Comcast for 17 years in any department remotely related to CS, you'd know of that promotion, I'm sure. Oh, look, it's even on Comcast's site this morning.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
reply to medbuyer
I wasn't scratching my head, I was sleeping (possibly getting ready for work or eating breakfast, I'm not sure whether the post time displayed is my local time or "DSLReports time"). Here on the west coast it's only just now 8AM. And I'm still not scratching my head.

Who said anything about suing them for money? I'd love for them to settle for $500 or $1k, that would give me enough to pay the balance of my bill, as well as the ETF, with between $100 and $600 to spare. I'm not out for money, though; I'm out to have the $105 ETF waived due to them not holding their end of the contract. A $500-1000 settlement exceeds what I'm seeking by $390-895 and they're welcome to throw money at me if they wish.

I think you, asjamas, and rody misunderstand what I'm after, here.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
reply to rody_44
said by rody_44:

I know well because i did the same thing a few years back. Imagine my surprise 13 months later when my bill went up.

Yet you were working for Comcast at the time and know their promotions perfectly; something you've demonstrated already that you do not, both with the story above and by consistently mentioning an imaginary $300 Visa card which is offered currently (you managed to guess which package I was on), but was $250 when I signed up last December -- and is $250 on the next package down, currently.

Don't Comcast employees get free service?


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
reply to JohnInSJ
said by JohnInSJ:

said by Thaler:

said by JohnInSJ:

I'm not a lawyer myself but I have seen the people's court.

Just leave it at that you're not a lawyer.

People's Court informs viewers about the law about as well as House teaches viewers about medicine.

your humor detector is broken.

I know, right?

Gah, everyone's being so serious in this thread. This is being dealt with. There is a small group of people at Comcast who do things right and they all seem to work at my local SC.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET
reply to BronsCon
People, I'm not out for blood or money here, beyond what is owed to me per the contract. I'm out to be let out of my contract due to Comcast's failure to live up to their end of things, or for them to live up to that. $105 ETF waived (due to their breach of contract), or $250 gift card (rendering them once again cimpliant with the terms of their own contract), either or, and honestly, I'd prefer the ETF at this point just to be done with it and not have to wait 4-6 more weeks for a resolution.

adsjamias' insinuation that I'm after anything more is ludicrous and I'm wondering what the basis for that was. A $500-1000 settlement would be nice, but honestly it's not gonna happen because it's much more than I'm asking for.

Sorry, I thought I was being clear about that. I've been posting openly and honestly in this thread and the attacks have been unwarranted.

I'll keep you guys up to date regarding my phone call with the girl from the SC (assuming it happens and this thread isn't locked by then) that's scheduled for 9hr from now. If this gets resolved then, I'll post that; if not, I'll post that.

rody_44
Premium
join:2004-02-20
Quakertown, PA
reply to BronsCon
OK then shut me up and post this so called contract that involves twelve months of service and either a 250 dollar gift card or a 300 dollar gift card. Since you claim to have it.