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BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·Comcast Business..
·SONIC.NET
reply to rody_44

Re: [Rant] Leaving Comcast..... if they'll let me go...

said by rody_44:

OK then shut me up and post this so called contract that involves twelve months of service and either a 250 dollar gift card or a 300 dollar gift card. Since you claim to have it.

said by BronsCon:

She's pulling the contract today and calling me. I'll also be receiving a copy of it, since I never did originally (it may have been displayed on my screen at some point, must have if I "signed" it, but I have no physical copy of it).

Where do I claim that?

EDIT: formatting

rody_44
Premium
join:2004-02-20
Quakertown, PA
You said its on the site this morning. Where? I see 150 but we are talking about one that is 250. They were only given with two year contracts if ii remember correctly.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·Comcast Business..
·SONIC.NET
»www.comcast.com/shop/buyflow2/pr···Inflow=1

You might have to pop in an address in my zipcode to get that. I can provide you the address of a vacant apartment (certainly not giving out my own) down the street if you need it.

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast
I get the page but dont see any gift cards. I wonder if it defaults to my area. Maybe a screen shot as im prtty dam sure if you show me something that involves a 250 or 300 gift card i can point out why its not that unless it involves a two year agreement. Comcast only gives 250 or 300 gift cards with two year agreements.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·Comcast Business..
·SONIC.NET
Click for full size
^-- There ya go, buddy.
said by rody_44:

I get the page but dont see any gift cards. I wonder if it defaults to my area. Maybe a screen shot as im prtty dam sure if you show me something that involves a 250 or 300 gift card i can point out why its not that unless it involves a two year agreement. Comcast only gives 250 or 300 gift cards with two year agreements.

And I'm pretty damn sure I can point out how today's contracts are different than the one I "signed".

For starters, my package is now a $300 card, while the package below it is a $250 card (was $100 at the time). Also, the discount was for the duration of the contract (which was stated as 12mo on that page at the time), as confirmed by the girl at the SC last night, my discount is in effect for the next 13 months.

Here's your screenshot, though.

Oh, and when you asked for the CONTRACT, I thought you were referring to, you know, the actual contract, which I don't have handy at the moment (as I had already stated).

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

1 edit
Thats a two year. Like i said all 250 and three hundred gift cards involve and always have involved two year contracts or agreements. Not always the same terms but always two year agreements. One price for the first twelve months and another for the second twelve months. Thats why it says two year agreement.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·Comcast Business..
·SONIC.NET
That's also today, not last December when I signed up. All that proves is that they don't offer it *TODAY*. Since you worked there at the time, maybe you can post their offering as of December 2010?

As I've stated numerous times here already, these are completely different offerings. There were no $300 or $350 cards, my package included more premium channels, cost $20/mo more, and included a $250 card rather than the $300 that comes with it now. The package below mine didn't include Starz like it does now and included a $100 card rather than the $250.

The offerings have changed. It's been a year, this is to be expected. You can argue with me all you want and there will be no resolution to this because the promos have changed 4 times since then and there is no record of them online anywhere that can be posted here and accessed generally.

Unless you have an official record of those promos, or someone else who is currently with Comcast can dig up a screenshot of that page from 12 months ago, this argument is pointless.

You've already disproved that you worked for Comcast "for 17 years" up until 6mo ago, before you even made the claim, by stating that you tried to scam your way around a contract a few years ago. Comcast employees get free basic services, no contracts to sign for upgrades with better-than-promo pricing. I know this because I know people who actually work for Comcast.

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast
Yes they change every day. But certain things they dont do. I said i worked for them. I never said i was a employee. I was a contractor employee. I also never said i tryed to scam them. I said i didnt sign the contract and i didnt. As such my contract turned into a one year promotion. Not exactly trying to scam them. My job was with comast collections and my sole job was getting people to pay up or disco them.


BronsCon

join:2003-10-24
Walnut Creek, CA
You also said you worked in collections. Those people are direct hires. Again, I know this because I know people who actually work for Comcast.

rody_44
Premium
join:2004-02-20
Quakertown, PA
Well let me see what can i say i worked for comcast collections as a contract employee.


sortofageek
Runs from Clowns
Premium,Mod
join:2001-08-19
kudos:23

1 recommendation

reply to BronsCon
Note to all (general statement not directed at anyone):

Can we stop the back and forth insinuations now, please? There really are better ways to express an opinion of how one thinks it all works than to imply another person may be lying.

This seems far more relevant to the topic:

This is being dealt with. There is a small group of people at Comcast who do things right and they all seem to work at my local SC.

Hopefully BronsCon and Comcast can sort this all out now.
--
Join Team Helix * I am praying for these friends .


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·Comcast Business..
·SONIC.NET
Thank you.

We'll see about getting it all sorted out, if I actually get a call back from this girl, it will be the first time all year they've actually returned a call when they said they would. Fingers crossed

neufuse

join:2006-12-06
James Creek, PA
Reviews:
·Comcast
reply to BronsCon
"In January of 2010 I got roped into a 2 year contract with the promise of a discount (which I received) and a $250 Visa card to be mailed after 90 days of service) which I, as of yet, have not received. Comcast even verified that it was never sent on three separate occasions and, on all three occasions, the rep promised to have a supervisor call me back within 24-48hr. Never got any of those calls. That's a direct violation of the terms of the 2 year contract, yet they're still insisting in trying to charge me a cancellation fee. That's f-up #1."

That same darn thing happened to me in 2009, I signed up for a tripple play that had $200 rebate check after 90 days, waited 90 days, then one more month, nothing, called to ask about it they claimed I never signed my contract, yes I did, it was even faxed to them not mailed, then they mysteriously found it, then they claimed I wasn't eligible for it because I had a tivo, talk about fishing for excuses, I told them yeah thats in ADDITION to the hardware in the contract, lady got snippy with me about it said they'd look into it, 2 months later called again, this time the person claimed I refused the check and it cant be resent, told them I never got it to start with and I called a couple months prior asking where it was! they claimed they had no record of that ugh...... took it all the way to executive complaints and mysteriously the check showed up within 3 days


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·Comcast Business..
·SONIC.NET
Interesting story. I wonder if my exchanging my DVR in the first month because they said there was a problem with the first one they gave me had anything to do with it. They saw an equipment return and voided the incentive card?

Well, I should find out today for sure.

jagged

join:2003-07-01
Boynton Beach, FL
why not just deal directly with executive customer support?

i'm doing it for the second time this year, after Comcast magically failed to send me the $140 they owed me and after the CSR rep lied she gave me free install only to see it on the bill last week!

You'll mostly likely have someone local, who knows what they're doing, call you up and talk to you then get on it and help you fix whatever the problem is. I've dealt with them 3 times in as many years and have always found them competent


BronsCon

join:2003-10-24
Walnut Creek, CA
That is my next step if the girl from the local SC is unhelpful. In my experience my local SC is staffed with competent people, so I'm hoping I won't have to do that.


turkeyfoot

@scansafe.net

1 edit
What is SC ?


BronsCon

join:2003-10-24
Walnut Creek, CA

1 edit
said by turkeyfoot :

What is SC ?

Service Center


Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
reply to BronsCon
I haven't been so excited waiting to hear what your local office says. Something must be wrong with me. But I know how comcast is from horrible past experiences personally, family members, and a few friends.

I have my fingers crossed for you, and hope you get some good news.
Your lucky you have a decent local office. My local office is in a college town (UVA) and you talk about turn around in that office. Most are only there for a pay check it seems. And don't know half of what I would expect a "dedicated company man" employee should know.
That's why earlier I suggested calling the Pa. number and skip talking to the local's.

Fortunately I was one of two beta testers for them when they slid in here when Adelphia went down, and I know the engineers quite well. In fact they are just about the only original employees there since comast took over the system many years ago.

By the way love the screen shot you posted! That was epic!

Keep us posted
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·Comcast Business..
·SONIC.NET
Yeah, both SC's I visited in MI when I lived there sucked pretty bad. They were unadorned hole in the wall offices with staff to match. The one by me now is really nice inside and I think that might have some correlation to the cheerful and productive people working there.


BronsCon

join:2003-10-24
Walnut Creek, CA
reply to BronsCon
SC was supposed to call at 5:15. It's 6, their office is closed, and my wife wants me home.

Robotics: I'll call HQ in the morning, thanks for the number. Good thing I wasn't holding my breath, eh?

rody_44
Premium
join:2004-02-20
Quakertown, PA
FWIW, brianroberts@comcast.net gets you to the same people as that number. You would get a call back within 24hrs.


Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
reply to BronsCon
Sorry to hear they didn't return the call.

I just found another number for them... still had it in my address book on my phone. It should get you right to the desk of the person you need to talk to.

Its 215 665-1700. Cant remember the ladys name but she was great to deal with.

Good luck!
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

1 edit
reply to neufuse
said by neufuse:

"In January of 2010 I got roped into a 2 year contract with the promise of a discount (which I received) and a $250 Visa card to be mailed after 90 days of service) which I, as of yet, have not received....

That same darn thing happened to me in 2009, I signed up for a triple play that had $200 rebate check after 90 days, waited 90 days, then one more month, nothing, called to ask about it they claimed I never signed my contract....

I try to never do those deals because i don't want to get ulcers when the company does things like that.

But I am curious: You were burned by Comcast in 2009 yet willingly signed up for a similar offer in 2010?


BronsCon

join:2003-10-24
Walnut Creek, CA
The first bit of that, he was quoting me. The second paragraph is his story, adding to mine.


BronsCon

join:2003-10-24
Walnut Creek, CA
reply to Robotics
Thanks for the info. Look for a PM from me sometime today on an unrelated matter


jseymour

join:2009-12-11
Waterford, MI

1 recommendation

reply to BronsCon
Let me open with this: You've been ill-used by Comcast, IMO. No question. But you...well... kind of invited it, in a way, and here's how:

Inside wiring. I don't care what the provider says: In the end the inside stuff either is or someday will be your responsibility. You let them get away with a shoddy install (which probably was purely a mistake) and then expected the provider to fix your inside wiring issue long after your service was up-and-running, by which you effectively had signed-off on the installation.

Hate to be the bearer of bad tidings: But make the same mistake with SBC, and you'll get the same result.

Failure to pay your bill. When you have a credit coming: Unless a CSR explicitly tells you "pay only such-and-such amount," never depend on corrections that will allegedly result in a credit until you actually see the credit show up. Yeah, it may mean you'll be out $XXX until the next billing cycle, but you'll have less heartburn in the long run.

Again: Make the same mistake with SBC and you'll get equally poor results. (Ask me how I know.)

Good luck. If my experience with SBC is any guide: You'll need it.

Jim


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
said by jseymour:

Failure to pay your bill. When you have a credit coming: Unless a CSR explicitly tells you "pay only such-and-such amount," never depend on corrections that will allegedly result in a credit until you actually see the credit show up. Yeah, it may mean you'll be out $XXX until the next billing cycle, but you'll have less heartburn in the long run.

Yep. Exactly. Verbal "you'll get a credit" statements aren't a legally binding reason for you to not pay a bill.
--
My place : »www.schettino.us


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·Comcast Business..
·SONIC.NET
reply to jseymour
First of all, in my building, all wiring leading to the jack (or splitter if there are two or more jacks -- but there's only one in my unit) is supposed to be owned and maintained by Comcast. Since I only have one jack -- and I don't really even have that, a wire that comes through my bedroom wall, runs along the baseboard, then through the wall into my living room, then to a splitter. That means I should only be responsible for the cables on the output end of that splitter.

Yes, I know that typically the cable leading up to the grounding block to which the customer's cable connects is the last thing Comcast owns and maintains. Since the cable node is building-mounted here, grounding is done there and there are no individual grounding blocks, thus the nonstandard arrangement with my building, wherein Comcast owns and maintains everything up to the first user connection (splitter or jack in the unit).

My bad cable? Outside, 15 feet below my unit, a good 40ft before that splitter. That's supposed to be Comcast's responsibility.

Aside from that, what the provider says DOES matter. If the provider says it should be fixed at no charge, then proceeds to charge for fixing it, there's a problem. Also, AT&T (they haven't been SBC in years) has the same agreement in my building; they own the wiring to the jack. Astound (cable and phone, reselling both AT&T and Comcast services) has the same, as well.

Further, I've never had a problem with AT&T regarding credits. They've always, over the past 11 years of which I've been their customer, followed through with their word. I do admit that not paying that bill (at leas not looking at the next bill right when it came out) was my mistake, I said so in my original post. However, this has never been an issue for me with AT&T in 11 years as a wireless customer and a combined 5 years as a DSL subscriber at various locations.

Further to my point, AT&T is willing to make payment arrangements with me when things come up; Comcast is not. Ask *me* how *I* know.

If my experience with AT&T is any guide, I've been doing fine with them for 11 years now.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·Comcast Business..
·SONIC.NET
reply to JohnInSJ
said by JohnInSJ:

said by jseymour:

Failure to pay your bill. When you have a credit coming: Unless a CSR explicitly tells you "pay only such-and-such amount," never depend on corrections that will allegedly result in a credit until you actually see the credit show up. Yeah, it may mean you'll be out $XXX until the next billing cycle, but you'll have less heartburn in the long run.

Yep. Exactly. Verbal "you'll get a credit" statements aren't a legally binding reason for you to not pay a bill.

Which I acknowledged as my own mistake in my original post.