Topic '[Rant] Leaving Comcast..... if they'll let me go...' in forum 'Comcast HSI' - dslreports.com

Re: [Rant] Leaving Comcast..... if they'll let me go...

Fri, 09 Dec 2011 11:28:07 EDT

BronsCon posted : Actually, the reason it was done that way is that the apartment manager wanted phone through AT&T, TV through Comcast, and internet through Astound.

Having separate phone and cable providers is trivial, as they each already have their own wiring, since the wiring is different for both. Having service from two cable providers requires that each provider have their own cables installed.

For Astound, it was a no-brainer because it meant their jacks (they use a single plate with phone+coax) would already be installed in every unit; more sales, since people realize immediately (when the manager tells them, and she does) that there is an alternate provider available.

For Comcast, it was an easy choice, as it meant they didn't have to trust the quality of Astound's installed cables.

For AT&T, with U-Verse coming to market, it meant they could sell the service in the building without worries of being kneecapped by old wiring.

I should probably, at this point, mention that there are 4 buildings, a total of 140 units, with adjacent condominiums on either side which are also owned by the same management company (though I'm not sure if such an agreement applies to them; I'm not sure how it would). Maybe not a huge amount of potential business for any one provider, but enough that AT&T installed 2 remotes on the property to service us all with higher speeds than would have been available from the CO.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Fri, 09 Dec 2011 09:32:23 EDT

medbuyer posted :

said by BronsCon:

Not the exact same one, but: »www.six-ug.com/images/jobs/coax11.jpg

Lines running to each unit connect to the bottom of the ground plane that sticks out a few inches below the taps. Short pigtails connect between the tap and the top of the ground plane. This ensures that all cables are grounded at a known location and that even a non-serviced drop can't accidentally be pulled through the conduit, since only the pigtail is disconnected.

EDIT: typo... sorry about all the edits in this thread lol

see, with that similar unit, I think Comcast owns the lines from the outside up until where they connect to that box.

I don't think in now way Comcast would own the wires going from that box up to your unit.

If they do, as what you are claiming. It is apparent that your apt. landlord is trying to cut costs so as they don't incur costs to maintain it. Letting the providers do that is like asking for trouble.

anyway, you not getting the credit is something that should have been ironed out early on. I am sure that there was some miscommunication between your initial install and the subsequent tech visits coupled with clueless CSR people...

Re: [Rant] Leaving Comcast..... if they'll let me go...

Fri, 09 Dec 2011 02:58:05 EDT

BronsCon posted : Just because I haven't scanned a copy of it (which I don't have, as it's on file in the rental office, but have read) and posted it here doesn't mean it doesn't exist. It's not a document signed by me specifically for my unit, so I doubt I'd be allowed a copy of it, especially for the purpose of posting here.

It was a stipulation in allowing three separate providers to each install their own wiring. Yes, there are two sets of cable jacks and two sets of phone jacks in each apartment. If you have U-Verse, both sets of cable and the Astound phone jacks are inactive; if you have Astound for cable and phone, the Comcast and AT&T jacks are inactive; if you have Comcast for cable and phone, the Astound and AT&T jacks are inactive. Of course, you can also have some combination of providers, as well, and the jacks from any unused provider would remain inactive. In this building, each provider owns their wiring and has agreed to maintain it, and there are agreements on file to that effect.

If you read my post IN CONTEXT, you'd understand that I was quoting where the FCC explicitly states that as a possibility, to counter rody_44's erroneous claim that, by federal law, such an agreement was not allowed.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Fri, 09 Dec 2011 01:17:24 EDT

aabaaf posted : Just read your quotes from the FCC website. No where in there does it say that COMCAST owns the cable. It says that Comcast, can make you, or your landlord buy it. It does say that if they don't do that to either of you within 30 days, they can't make any further claims. BUT!!!!!!!!!!!!!, no where does it say that COMCAST owns it, or will own it, or has ever owned it. They stand behind the workmanship for 30 days, after that it's technically your landlord or property managements responsibility. It does say it's to be left there by COMCAST if you don't buy it, and they don't come rip it out in 30 days, to make it easier in your case for U-Verse, or if you move out for the next tenants and whatever they decide to use. I checked with my property management, while yes I live in IL, but they also have properties in CA. So unless your property owner has an agreement with COMCAST that states that COMCAST will maintain any and all wiring, which as of yet you've yet to provide, your post from the FCC while nice, is pointless to this conversation. FYI, I rent from AVALON, which has properties both in IL, & CA.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 21:30:14 EDT

BronsCon posted : Not the exact same one, but: »www.six-ug.com/images/jobs/coax11.jpg

Lines running to each unit connect to the bottom of the ground plane that sticks out a few inches below the taps. Short pigtails connect between the tap and the top of the ground plane. This ensures that all cables are grounded at a known location and that even a non-serviced drop can't accidentally be pulled through the conduit, since only the pigtail is disconnected.

EDIT: typo... sorry about all the edits in this thread lol

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 21:14:36 EDT

BronsCon posted : Nope, they must have been out here working on someone's line today because the box is closed. I'll look for a picture online of something similar, it's a pretty standard enclosure, if a bit old, so I should be able to find one.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 21:13:32 EDT

BronsCon posted : As soon as I got into the office today, things got busy, so I didn't get a chance to call either of the numbers Robotics provided me. I'm hoping that's all I'll need to do in order to get this sorted out.

That said, I wasn't even thinking about the arbitration clause. On the upside, they pay for that, so it works out better for me. Thanks for the reminder.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 19:15:35 EDT

DataRiker posted : Look at the Customer agreement. If you see a section on Arbitration do the following ( they all read remarkable similar )

Most force arbitration for contract disputes. Notify them you would like to request an arbitration.

At least a 50% chance they will release before you make it to a meeting since you have VALID complaints.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 17:45:20 EDT

BronsCon posted : Did you read up where I said there were 3 splices in that wire within 12in of each other?

At any rate, replacing the run did fix the problem. The gripe is that I was billed for it when Comcast legally owns and is responsible for the wire. Doesn't matter at this point, it's done and paid for, I didn't feel like arguing with them about it, so it's really a moot point.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 17:42:08 EDT

medbuyer posted :

said by BronsCon:

In conduit, as I stated, with the outside end screwed to a ground plane in the locked box with the tap. The tap ports are connected to the individual lines through the ground plane with pigtails to provide service. I'm sure someone's ripped the cover off it again by now so I can probably post photos of what I'm talking about (the reason I was unable to pull the cable myself to inspect it) tonight when I get home.

Or you could just take my word.

Either way, it's Comcast's cable and pulling it to inspect it would have been illegal, as would have been unscrewing it from the ground plane (the box was wide open).

I doubt if this caused your connectivity issuce unless, the rg59 wires is REALLY messed up, this could be the least of your connection problems...

pictures would be justify what you're talking about though...

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 17:36:43 EDT

BronsCon posted : In conduit, as I stated, with the outside end screwed to a ground plane in the locked box with the tap. The tap ports are connected to the individual lines through the ground plane with pigtails to provide service. I'm sure someone's ripped the cover off it again by now so I can probably post photos of what I'm talking about (the reason I was unable to pull the cable myself to inspect it) tonight when I get home.

Or you could just take my word.

Either way, it's Comcast's cable and pulling it to inspect it would have been illegal, as would have been unscrewing it from the ground plane (the box was wide open).

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 17:29:22 EDT

medbuyer posted :

said by BronsCon:

An 8 foot section of a 120 foot run was RG59. The rest was RG6.

was that 8' section buried or inaccessible?

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 17:25:07 EDT

BronsCon posted : An 8 foot section of a 120 foot run was RG59. The rest was RG6.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 17:21:32 EDT

medbuyer posted :

said by BronsCon:

10. Section 16(d) of the Cable Television Consumer Protection and Competition Act of 1992
(the "1992 Cable Act"), codified at Section 624(i) of the Communications Act, requires the Commission
to "prescribe rules concerning the disposition, after a subscriber terminates service, of any cable installed
by the cable operator within the premises of such subscriber." In February 1993, the Commission issued
a Report and Order implementing Section 624(i) (the "Cable Wiring Order"). The Cable Wiring Order
provided that when a subscriber voluntarily terminates cable service, the operator is required, if it proposes
to remove the wiring, to inform the subscriber: (1) that he or she may purchase the wire; and (2) what
the cost per-foot charge is. If the subscriber declined to purchase the home wiring, the operator was
required to remove it within 30 days or make no subsequent attempt to remove it or to restrict its use.
These rules were designed to advance Section 624(i)'s goals of avoiding the disruption of having the
wiring removed and permitting subscribers to use the wiring with an alternative video service provider.
-----

Is there something newer available that I'm not seeing? That seems to imply that if it's installed by the cable co, it's owned by the cable co unless the resident buys it.

in your case, the landlord must have bought it by then. specially since it's an apartment and tearing it out would cost money...and as you said, it's RG59....that cable must have been there and bought a long time already.

Comcast must be crazy to pull all that cable if your landlord didn't pay for it. Not to mention, cable is dirt cheap in install costs, specially in bulk. It makes more sense to just leave it there too.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 17:17:44 EDT

BronsCon posted : 10. Section 16(d) of the Cable Television Consumer Protection and Competition Act of 1992
(the "1992 Cable Act"), codified at Section 624(i) of the Communications Act, requires the Commission
to "prescribe rules concerning the disposition, after a subscriber terminates service, of any cable installed
by the cable operator within the premises of such subscriber." In February 1993, the Commission issued
a Report and Order implementing Section 624(i) (the "Cable Wiring Order"). The Cable Wiring Order
provided that when a subscriber voluntarily terminates cable service, the operator is required, if it proposes
to remove the wiring, to inform the subscriber: (1) that he or she may purchase the wire; and (2) what
the cost per-foot charge is. If the subscriber declined to purchase the home wiring, the operator was
required to remove it within 30 days or make no subsequent attempt to remove it or to restrict its use.
These rules were designed to advance Section 624(i)'s goals of avoiding the disruption of having the
wiring removed and permitting subscribers to use the wiring with an alternative video service provider.
-----

Is there something newer available that I'm not seeing? That seems to imply that if it's installed by the cable co, it's owned by the cable co unless the resident buys it.

EDIT:
Duh, if I read the whole document I night find what I'm looking for.

Edit 2:
Found it. The landlord CAN own it, but does not HAVE to own it. In my case, they do not.

58. In both the building-by-building and unit-by-unit approaches, the MDU owner will have
the initial option to negotiate for ownership and control of the home run wiring because the property
owner is responsible for the common areas of a building, including safety and security concerns,
compliance with building and electrical codes, maintaining the aesthetics of the building and balancing
the concerns of all of the residents. Moreover, vesting ownership of the home run wiring in the MDU
owner, as opposed to the alternative service provider, will reduce future transaction costs since the above
procedures will not need to be repeated if service is subsequently switched again. Nevertheless, we
recognize that some MDU owners may not want to own the home run wiring in their buildings; in such
cases, the MDU owner may permit the alternative service provider to purchase the wiring.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 16:51:52 EDT

rody_44 posted : No its federal law. No contract over rides federal law. just go to the fcc site and read up on inside cabling law.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 16:49:47 EDT

BronsCon posted : Not when there's a written agreement between Comcast and my landlord stating otherwise.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 16:48:47 EDT

rody_44 posted : Inside wiring is not owned by comcast. from the tap to your unit is owned by your landlord. Comcast does not own the inside cable even in a apartment building.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 13:02:23 EDT

BronsCon posted : I'd also like to add that I have done commercial low voltage installations professionally. That includes CAT5/6, CAT3 (phone), and cable wiring, amongst other things. I've always run my own cable and phone wiring in my homes, when possible (which has been every instance up until this apartment).

The reason I did not inspect (and replace) this cabling myself is that it is not my cabling to replace (nor does it belong to the apartment I live in, per the agreement between Comcast and my property manager), it is Comcast's cable and I would have been tampering with Comcast's equipment by replacing it. The same applies to AT&T's wiring, as well as all wiring for Astound (which I won't concern myself with since they don't provide my services).

I won't have this issue with AT&T, for certain, because it is already noted in the work order that a new line will need to be run to my unit due to damage to the existing line that occurred while maintenance was preparing the apartment for me to move in. By damage, I mean if you take the jack off the wall, there's no wire there.

More to the point, I have a contact at AT&T with whom I've done business for the last 5 years and he's always made sure I'm taken care of.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 12:48:51 EDT

BronsCon posted :

said by JohnInSJ:

said by jseymour:

Failure to pay your bill. When you have a credit coming: Unless a CSR explicitly tells you "pay only such-and-such amount," never depend on corrections that will allegedly result in a credit until you actually see the credit show up. Yeah, it may mean you'll be out $XXX until the next billing cycle, but you'll have less heartburn in the long run.

Yep. Exactly. Verbal "you'll get a credit" statements aren't a legally binding reason for you to not pay a bill.

Which I acknowledged as my own mistake in my original post.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 12:48:12 EDT

BronsCon posted : First of all, in my building, all wiring leading to the jack (or splitter if there are two or more jacks -- but there's only one in my unit) is supposed to be owned and maintained by Comcast. Since I only have one jack -- and I don't really even have that, a wire that comes through my bedroom wall, runs along the baseboard, then through the wall into my living room, then to a splitter. That means I should only be responsible for the cables on the output end of that splitter.

Yes, I know that typically the cable leading up to the grounding block to which the customer's cable connects is the last thing Comcast owns and maintains. Since the cable node is building-mounted here, grounding is done there and there are no individual grounding blocks, thus the nonstandard arrangement with my building, wherein Comcast owns and maintains everything up to the first user connection (splitter or jack in the unit).

My bad cable? Outside, 15 feet below my unit, a good 40ft before that splitter. That's supposed to be Comcast's responsibility.

Aside from that, what the provider says DOES matter. If the provider says it should be fixed at no charge, then proceeds to charge for fixing it, there's a problem. Also, AT&T (they haven't been SBC in years) has the same agreement in my building; they own the wiring to the jack. Astound (cable and phone, reselling both AT&T and Comcast services) has the same, as well.

Further, I've never had a problem with AT&T regarding credits. They've always, over the past 11 years of which I've been their customer, followed through with their word. I do admit that not paying that bill (at leas not looking at the next bill right when it came out) was my mistake, I said so in my original post. However, this has never been an issue for me with AT&T in 11 years as a wireless customer and a combined 5 years as a DSL subscriber at various locations.

Further to my point, AT&T is willing to make payment arrangements with me when things come up; Comcast is not. Ask *me* how *I* know.

If my experience with AT&T is any guide, I've been doing fine with them for 11 years now.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 12:43:14 EDT

JohnInSJ posted :

said by jseymour:

Yep. Exactly. Verbal "you'll get a credit" statements aren't a legally binding reason for you to not pay a bill.
--
My place : »www.schettino.us

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 12:27:21 EDT

jseymour posted : Let me open with this: You've been ill-used by Comcast, IMO. No question. But you...well... kind of invited it, in a way, and here's how:

Inside wiring. I don't care what the provider says: In the end the inside stuff either is or someday will be your responsibility. You let them get away with a shoddy install (which probably was purely a mistake) and then expected the provider to fix your inside wiring issue long after your service was up-and-running, by which you effectively had signed-off on the installation.

Hate to be the bearer of bad tidings: But make the same mistake with SBC, and you'll get the same result.

Failure to pay your bill. When you have a credit coming: Unless a CSR explicitly tells you "pay only such-and-such amount," never depend on corrections that will allegedly result in a credit until you actually see the credit show up. Yeah, it may mean you'll be out $XXX until the next billing cycle, but you'll have less heartburn in the long run.

Again: Make the same mistake with SBC and you'll get equally poor results. (Ask me how I know.)

Good luck. If my experience with SBC is any guide: You'll need it.

Jim

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 11:25:41 EDT

BronsCon posted : Thanks for the info. Look for a PM from me sometime today on an unrelated matter

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 11:25:05 EDT

BronsCon posted : The first bit of that, he was quoting me. The second paragraph is his story, adding to mine.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 09:16:40 EDT

PX Eliezer posted :

said by neufuse:

"In January of 2010 I got roped into a 2 year contract with the promise of a discount (which I received) and a $250 Visa card to be mailed after 90 days of service) which I, as of yet, have not received....

That same darn thing happened to me in 2009, I signed up for a triple play that had $200 rebate check after 90 days, waited 90 days, then one more month, nothing, called to ask about it they claimed I never signed my contract....

I try to never do those deals because i don't want to get ulcers when the company does things like that.

But I am curious: You were burned by Comcast in 2009 yet willingly signed up for a similar offer in 2010?

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 07:17:57 EDT

Robotics posted : Sorry to hear they didn't return the call.

I just found another number for them... still had it in my address book on my phone. It should get you right to the desk of the person you need to talk to.

Its 215 665-1700. Cant remember the ladys name but she was great to deal with.

Good luck!
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Thu, 08 Dec 2011 07:13:59 EDT

rody_44 posted : FWIW, brianroberts@comcast.net gets you to the same people as that number. You would get a call back within 24hrs.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 21:04:09 EDT

BronsCon posted : SC was supposed to call at 5:15. It's 6, their office is closed, and my wife wants me home.

Robotics: I'll call HQ in the morning, thanks for the number. Good thing I wasn't holding my breath, eh?

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 20:04:07 EDT

BronsCon posted : Yeah, both SC's I visited in MI when I lived there sucked pretty bad. They were unadorned hole in the wall offices with staff to match. The one by me now is really nice inside and I think that might have some correlation to the cheerful and productive people working there.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 19:54:37 EDT

Robotics posted : I haven't been so excited waiting to hear what your local office says. Something must be wrong with me. But I know how comcast is from horrible past experiences personally, family members, and a few friends.

I have my fingers crossed for you, and hope you get some good news.
Your lucky you have a decent local office. My local office is in a college town (UVA) and you talk about turn around in that office. Most are only there for a pay check it seems. And don't know half of what I would expect a "dedicated company man" employee should know.
That's why earlier I suggested calling the Pa. number and skip talking to the local's.

Fortunately I was one of two beta testers for them when they slid in here when Adelphia went down, and I know the engineers quite well. In fact they are just about the only original employees there since comast took over the system many years ago.

By the way love the screen shot you posted! That was epic! :p

Keep us posted :)
--
Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 17:21:56 EDT

BronsCon posted :

said by turkeyfoot :

What is SC ?

Service Center

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 17:15:12 EDT

anon posted : What is SC ?

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 16:43:07 EDT

BronsCon posted : That is my next step if the girl from the local SC is unhelpful. In my experience my local SC is staffed with competent people, so I'm hoping I won't have to do that.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 16:40:12 EDT

jagged posted : why not just deal directly with executive customer support?

i'm doing it for the second time this year, after Comcast magically failed to send me the $140 they owed me and after the CSR rep lied she gave me free install only to see it on the bill last week!

You'll mostly likely have someone local, who knows what they're doing, call you up and talk to you then get on it and help you fix whatever the problem is. I've dealt with them 3 times in as many years and have always found them competent

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 16:12:34 EDT

BronsCon posted : Interesting story. I wonder if my exchanging my DVR in the first month because they said there was a problem with the first one they gave me had anything to do with it. They saw an equipment return and voided the incentive card?

Well, I should find out today for sure.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 15:42:47 EDT

neufuse posted : "In January of 2010 I got roped into a 2 year contract with the promise of a discount (which I received) and a $250 Visa card to be mailed after 90 days of service) which I, as of yet, have not received. Comcast even verified that it was never sent on three separate occasions and, on all three occasions, the rep promised to have a supervisor call me back within 24-48hr. Never got any of those calls. That's a direct violation of the terms of the 2 year contract, yet they're still insisting in trying to charge me a cancellation fee. That's f-up #1."

That same darn thing happened to me in 2009, I signed up for a tripple play that had $200 rebate check after 90 days, waited 90 days, then one more month, nothing, called to ask about it they claimed I never signed my contract, yes I did, it was even faxed to them not mailed, then they mysteriously found it, then they claimed I wasn't eligible for it because I had a tivo, talk about fishing for excuses, I told them yeah thats in ADDITION to the hardware in the contract, lady got snippy with me about it said they'd look into it, 2 months later called again, this time the person claimed I refused the check and it cant be resent, told them I never got it to start with and I called a couple months prior asking where it was! they claimed they had no record of that ugh...... took it all the way to executive complaints and mysteriously the check showed up within 3 days

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 14:20:03 EDT

BronsCon posted : Thank you.

We'll see about getting it all sorted out, if I actually get a call back from this girl, it will be the first time all year they've actually returned a call when they said they would. Fingers crossed :)

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 14:17:30 EDT

sortofageek posted : Note to all (general statement not directed at anyone):

Can we stop the back and forth insinuations now, please? There really are better ways to express an opinion of how one thinks it all works than to imply another person may be lying.

This seems far more relevant to the topic:

This is being dealt with. There is a small group of people at Comcast who do things right and they all seem to work at my local SC.

Hopefully BronsCon and Comcast can sort this all out now.
--
Join Team Helix * I am praying for these friends .

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 12:49:36 EDT

rody_44 posted : Well let me see what can i say i worked for comcast collections as a contract employee.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 12:41:26 EDT

BronsCon posted : You also said you worked in collections. Those people are direct hires. Again, I know this because I know people who actually work for Comcast.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 12:37:57 EDT

rody_44 posted : Yes they change every day. But certain things they dont do. I said i worked for them. I never said i was a employee. I was a contractor employee. I also never said i tryed to scam them. I said i didnt sign the contract and i didnt. As such my contract turned into a one year promotion. Not exactly trying to scam them. My job was with comast collections and my sole job was getting people to pay up or disco them.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 12:33:00 EDT

BronsCon posted : That's also today, not last December when I signed up. All that proves is that they don't offer it *TODAY*. Since you worked there at the time, maybe you can post their offering as of December 2010?

As I've stated numerous times here already, these are completely different offerings. There were no $300 or $350 cards, my package included more premium channels, cost $20/mo more, and included a $250 card rather than the $300 that comes with it now. The package below mine didn't include Starz like it does now and included a $100 card rather than the $250.

The offerings have changed. It's been a year, this is to be expected. You can argue with me all you want and there will be no resolution to this because the promos have changed 4 times since then and there is no record of them online anywhere that can be posted here and accessed generally.

Unless you have an official record of those promos, or someone else who is currently with Comcast can dig up a screenshot of that page from 12 months ago, this argument is pointless.

You've already disproved that you worked for Comcast "for 17 years" up until 6mo ago, before you even made the claim, by stating that you tried to scam your way around a contract a few years ago. Comcast employees get free basic services, no contracts to sign for upgrades with better-than-promo pricing. I know this because I know people who actually work for Comcast.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 12:26:01 EDT

rody_44 posted : Thats a two year. Like i said all 250 and three hundred gift cards involve and always have involved two year contracts or agreements. Not always the same terms but always two year agreements. One price for the first twelve months and another for the second twelve months. Thats why it says two year agreement.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 12:23:00 EDT

BronsCon posted :

said by rody_44:

I get the page but dont see any gift cards. I wonder if it defaults to my area. Maybe a screen shot as im prtty dam sure if you show me something that involves a 250 or 300 gift card i can point out why its not that unless it involves a two year agreement. Comcast only gives 250 or 300 gift cards with two year agreements.

And I'm pretty damn sure I can point out how today's contracts are different than the one I "signed".

For starters, my package is now a $300 card, while the package below it is a $250 card (was $100 at the time). Also, the discount was for the duration of the contract (which was stated as 12mo on that page at the time), as confirmed by the girl at the SC last night, my discount is in effect for the next 13 months.

Here's your screenshot, though.

Oh, and when you asked for the CONTRACT, I thought you were referring to, you know, the actual contract, which I don't have handy at the moment (as I had already stated).

^-- There ya go, buddy.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 12:13:24 EDT

rody_44 posted : I get the page but dont see any gift cards. I wonder if it defaults to my area. Maybe a screen shot as im prtty dam sure if you show me something that involves a 250 or 300 gift card i can point out why its not that unless it involves a two year agreement. Comcast only gives 250 or 300 gift cards with two year agreements.

Re: [Rant] Leaving Comcast..... if they'll let me go...

Wed, 07 Dec 2011 12:02:00 EDT

BronsCon posted : »www.comcast.com/shop/buyflow2/pr···Inflow=1

You might have to pop in an address in my zipcode to get that. I can provide you the address of a vacant apartment (certainly not giving out my own) down the street if you need it.