reply to voicestream1
Re: Churn rates show otherwise I thought all the hippies grew up to be cool parents with iPhones?
No, there isn't some conspiracy against AT&T, they really do generally have poor service overall. I have not looked too closely at this year's financial reports, but this same issue was brought up last year, and it was determined that 70% of the customers were on family plans with multiple devices while 40% were locked into a corporate contract. Add to that, the iPhone really doesn't work that well with Sprint or Verizon's CDMA technology, and few customers are moving.
AT&T has the luxury of letting their customer service dwindle precisely because they are structured to shrug off any potential mass migration. There are far too many isolated reports that all come out with similar results to suggest that AT&T is getting a bad rap.
Disagree with your "overall," comment. They may suck locally for some people but overall their network is extemely large and robust. They have had specific capacity challenges in some metro areas but they also have the higheset concentration of smartphones of any US wireless carrier.
I believe the iPhone exposed them to initital criticism and they never recovered the premium image. I would go as far as stating that many people who rag on AT&T online no longer use them but they still feel their 2008 opinions are still valid.
When compared to the competition, it would seem that AT&T may work for some people locally, but overall their network is not as satisfying.
reply to membername
Re: Churn rates show otherwise The CR report is from 2011, as in this year, now.
Since AT&T's culture hasn't changed nor their deployment strategy, those "opinions" are very well justified.