Company Forums » Companies beginning with A » Acanac > charge of 90$, but i am not a customer for about a year now

charge of 90$, but i am not a customer for about a year now

Sent you a pm. I looked at your tickets and see you are waiting for a reply from billing. I do not have access to billing files but hopefully they answer you soon.

reply to slyman255
worst company ever, still not able to talk whit billing, reply always by copy and paste crap to my ticket and close it. nobody take the time to read my ticket

reply to slyman25

Re: charge of 90$, but i am not a customer for about a year now

Lynn i have already pm you and you tell me your are not able to do something for me because is billing issue

Please send me the ticket number again. I can look at it for you and see how it is progressing.

reply to slyman25
Please send me the ticket number again. I can look at it for you and see how it is progressing. I would like to try at least for you.

Ok on the UHU-24238 ticket I see they answered with"Please note that according to our new policy, we have to charge our customers for over usage, so we added invoices for previuos extra usage and charged you accordingly."

On the NJD-33611 ticket I see they are saying that overages were from period for period 2011-01-24 to 2011-01-05
and
CND Over usage for period 2011-01-01 to 2011-01-05.

reply to Lynn

quote:

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I have asked him to pm me but if you want to take over here ok.

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Just meaning that I can not seem to get an answer from person we need to talk to. Maybe you can Fergie. Sorry If I did not make that clear.

No problem.

reply to slyman255
same old story again and again, same answer again everything look ok this is over usage

what is the problem with acanac staff, nobody take the time to read what i write or what.

MY MODEM NEVER GET ACTIVATED, I HAVE RECEIVE A FULL REFUND OF ACTIVATION FEE AND EVERITHING IN JANUARY 2011 WHIT AUTORISATION OF PAUL (CO-FOUNDER OR SOMETHING LIKE THATS), BECAUSE MY MODEM NEVER GET ACTIVATED IN 25 DAYS AFTER A LOTS OF CALL AND EMAIL.

PLEASE TAKE THE TIME TO READ WHATS IS WRITE IN MY ACCOUNT BEFORE

IS VIRTUALY IMPOSSIBLE TO HAVE OVER USAGE IF MY MODEM NEVER GET ACTIVATED, AND BASE ON WHAT I SEE I HAVE CHARGE OF 30$ THIS LOOK LIKE A MONHTHLY PAYEMENT AND 55$ THIS LOOK LIKE OVER USAGE OR INSTALLATION

someone tell me to call cc to ask for refund of this charge, wow good idea if i want to loose my credit background
i dont want to deal whit collector agency

i have open a complaint with BBB, i give you update soon

i have write to ''la facture'' radio canada, this is a tv show in quebec for case like this, if im about to loose 90$ for nothing i give you 100 000$ in bad publicity you deserve.

if you have trouble whit acanac do the same thing

Checking for updates to this now

update
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