US Cable Support > Comcast HSI > [Rant] Leaving Comcast..... if they'll let me go...

reply to BronsCon

Re: [Rant] Leaving Comcast..... if they'll let me go...

reply to rody_44
Rody, can I ask what would make you the authority on Comcast's promotions in the California market?

Once you've answered that, go ahead and take the time to comprehend my posts here. You'll find that the missed bill was supposed to be wiped out by a credit (not refusal to pay or any claim that I wouldn't pay). I hadn't looked at the November bill at the point when my service had been disconnected because A) it wasn't due yet, B) I didn't get paid until the 28th and, thus, couldn't pay it anyway (I was disconnected on the 25th). My understanding during this time was that the credit I was promised wiped out the first bill and my account was current. Further, my understanding, from a rep in Comcast's billing department, was that they did not disconnect services to phone subscribers who were less than 3 months past due, which I was not. Yes, it is my fault I didn't look at the bull the day it came out and notice that the credit was never applied, f me for trusting their word, I guess. I never said I wouldn't pay that bill, though.

If I am not under contract, can you explain why I was told that there are 13 months remaining on my contract and that my ETF at this time will be $105? Sure sounds like Comcast is under the impression that I'm under contract still.

Sorry you tried to cheat the system and lost, but let's not transfer that to me because that's not the case here.

Just my 17 years that i worked for them. And the same as a customer. Comcast does not and has never offered a 12 month contract that gives a 300.00 gift card. Am i surprised that you were told you were under contract. Not at all. The 300.00 gift card promo around the country involves two year agreements and always have. Disconnect times vary around the country and some may make 90 days past due. But that would be highly unusual. Its usually 60 days past due for physical disconnect and as little as 10 days for a soft disconnect. I quit this year but my final 6 years was for Comcast collections so i do know a little bit about what im talking about.

reply to rody_44
Good for you. Again, who said $300?

The girl at the SC yesterday said yes, I am under contract. She's pulling the contract today and calling me. I'll also be receiving a copy of it, since I never did originally (it may have been displayed on my screen at some point, must have if I "signed" it, but I have no physical copy of it). I do, however, have the promotional materials, as well as every single bill and work order from the day I ordered service, up until today. The promo materials don't say $300, and neither do I; once again, it's $250. If you worked for Comcast for 17 years in any department remotely related to CS, you'd know of that promotion, I'm sure. Oh, look, it's even on Comcast's site this morning.

reply to medbuyer
I wasn't scratching my head, I was sleeping (possibly getting ready for work or eating breakfast, I'm not sure whether the post time displayed is my local time or "DSLReports time"). Here on the west coast it's only just now 8AM. And I'm still not scratching my head.

Who said anything about suing them for money? I'd love for them to settle for $500 or $1k, that would give me enough to pay the balance of my bill, as well as the ETF, with between $100 and $600 to spare. I'm not out for money, though; I'm out to have the $105 ETF waived due to them not holding their end of the contract. A $500-1000 settlement exceeds what I'm seeking by $390-895 and they're welcome to throw money at me if they wish.

I think you, asjamas, and rody misunderstand what I'm after, here.