Note to all (general statement not directed at anyone):
Can we stop the back and forth insinuations now, please? There really are better ways to express an opinion of how one thinks it all works than to imply another person may be lying.
This seems far more relevant to the topic:
This is being dealt with. There is a small group of people at Comcast who do things right and they all seem to work at my local SC.
Hopefully BronsCon and Comcast can sort this all out now.