James Creek, PA
reply to BronsCon
Re: [Rant] Leaving Comcast..... if they'll let me go... "In January of 2010 I got roped into a 2 year contract with the promise of a discount (which I received) and a $250 Visa card to be mailed after 90 days of service) which I, as of yet, have not received. Comcast even verified that it was never sent on three separate occasions and, on all three occasions, the rep promised to have a supervisor call me back within 24-48hr. Never got any of those calls. That's a direct violation of the terms of the 2 year contract, yet they're still insisting in trying to charge me a cancellation fee. That's f-up #1."
That same darn thing happened to me in 2009, I signed up for a tripple play that had $200 rebate check after 90 days, waited 90 days, then one more month, nothing, called to ask about it they claimed I never signed my contract, yes I did, it was even faxed to them not mailed, then they mysteriously found it, then they claimed I wasn't eligible for it because I had a tivo, talk about fishing for excuses, I told them yeah thats in ADDITION to the hardware in the contract, lady got snippy with me about it said they'd look into it, 2 months later called again, this time the person claimed I refused the check and it cant be resent, told them I never got it to start with and I called a couple months prior asking where it was! they claimed they had no record of that ugh...... took it all the way to executive complaints and mysteriously the check showed up within 3 days
Interesting story. I wonder if my exchanging my DVR in the first month because they said there was a problem with the first one they gave me had anything to do with it. They saw an equipment return and voided the incentive card?
Well, I should find out today for sure.
Boynton Beach, FL
why not just deal directly with executive customer support?
i'm doing it for the second time this year, after Comcast magically failed to send me the $140 they owed me and after the CSR rep lied she gave me free install only to see it on the bill last week!
You'll mostly likely have someone local, who knows what they're doing, call you up and talk to you then get on it and help you fix whatever the problem is. I've dealt with them 3 times in as many years and have always found them competent
That is my next step if the girl from the local SC is unhelpful. In my experience my local SC is staffed with competent people, so I'm hoping I won't have to do that.
What is SC ?
said by turkeyfoot :Service Center
What is SC ?
reply to neufuse
said by neufuse:I try to never do those deals because i don't want to get ulcers when the company does things like that.
"In January of 2010 I got roped into a 2 year contract with the promise of a discount (which I received) and a $250 Visa card to be mailed after 90 days of service) which I, as of yet, have not received....
That same darn thing happened to me in 2009, I signed up for a triple play that had $200 rebate check after 90 days, waited 90 days, then one more month, nothing, called to ask about it they claimed I never signed my contract....
But I am curious: You were burned by Comcast in 2009 yet willingly signed up for a similar offer in 2010?
The first bit of that, he was quoting me. The second paragraph is his story, adding to mine.