said by jseymour:
Failure to pay your bill. When you have a credit coming: Unless a CSR explicitly tells you "pay only such-and-such amount," never depend on corrections that will allegedly result in a credit until you actually see the credit show up. Yeah, it may mean you'll be out $XXX until the next billing cycle, but you'll have less heartburn in the long run.
Yep. Exactly. Verbal "you'll get a credit" statements aren't a legally binding reason for you to not pay a bill.