 Wily_OnePremium
join:2002-11-24
San Jose, CA | Dead modem My mom has the basic, lowest-tier DSL, and the modem died. (Called tech support - confirmed solid red Power light means it's DOA.) The tech was saying I have to buy a new one, but customer service was closed at the time.
So I called CS today and sure enough they only warranty the modems for 1 year and they will be happy to sell her a replacement for $75. 
Looks like the model to get is the Motorola 2210. Any issue with me just buying one (for cheaper than $75) and swapping it myself? Anything I need to know? (is there a more specific model #, anything special about hooking up the new one, etc.)
TIA |
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Wily_OnePremium
join:2002-11-24
San Jose, CA | P.S. She just has a single, wired PC. No need for wireless, extra ports, or any fancy features. |
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What is the make and model of the original modem? Have you tried substituting another power supply? The modem itself may not be bad. |
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| Here (»[Modem] Reasonable life span of Motorola 2210-02-1002?) is an example of someone who was ready to pay for a new modem and then found that a new power supply was all that was required to restore the old modem to operation. |
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Wily_OnePremium
join:2002-11-24
San Jose, CA
1 edit | Siemens SpeedStream 4100 B.
Do you know where I can find a brick that would work?
BTW the unit does get power - it cycles through its checks, lights turn green, and actually works briefly. IOW I can ping 192.168.0.1 for the first minute or two. Then all the lights go dark except for the Power light which stays solid red. |
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 wayjacPremium,MVM
join:2001-12-22
Indy
kudos:1 | Here's a picture of a 4100 power supply
You can find a compatible modem at most retailers
Try ebay for a direct replacement
If you are unsure about a potential purchase post the full model number of the choice |
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Wily_OnePremium
join:2002-11-24
San Jose, CA | I tried a different 12v 500mA adapter, and same symptoms.
Looking around it seems the Netopia 2210-02 is the same as the Motorola. Anything special I need to do to get it connected? Is it already configured for PPPoE? |
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wayjacPremium,MVM
join:2001-12-22
Indy
kudos:1 | said by Wily_One:Looking around it seems the Netopia 2210-02 is the same as the Motorola Motorola purchased netopia.....the gui of the 2210-02-1002 and 2210-02-1022 have the same gui as the 4100b |
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Wily_OnePremium
join:2002-11-24
San Jose, CA | reply to wayjac
Re: Dead modem Thanks for the answers/feedback. My mom is back up and running. 
I wasn't about to pay $75 to AT&T for something they only guarantee for a year, so I found a refurbished Motorola 2210-02. Only $20 out the door ($15 + shipping), and it came with all the cables and even 4 DSL filters. No problems setting it up and I saved her 55 bucks. |
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