 eagle92Premium
join:2000-08-03
La Habra, CA
kudos:2
 ·AT&T Wireless Br..
| [DSL] Slow Speeds After New Modem I have had my own modem for years and for the past 2 months it just stops working, I called DSLX support and they sent me a new modem, It worked fine and speeds where normal for my plan, but for the last 2 weeks it has been really slow, I did a speed test and the results were 295/566, my plan is 3000/768 so its off a bit, I changed back to my old modem and ran a test and got 545/586, better but not what I should Have.
Please Help With This
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Intel Core i7 @3.8 Ghz,EVGA X58 Classified Limited Edition,2X eVGA GeForce GTX 460 Superclocked 768Mb SLi, 12GB OCZ DDR3 1333,Creative X-Fi Xtreme Gamer,Coolermaster HAF 932,LG BLU-RAY R/W HD/BR DVD,ASUS 18X DVD-RW 7.0TB Liquid Cooled |
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 dslx_stevePremium,VIP
join:2011-03-24
Winnetka, CA
kudos:6 | I've checked your lines and although I see a problem with you being profiled slightly below your full bit rate, it would not be enough to account for your speed tests showing 295kbps. I'll have a tech contact you so that we can troubleshoot further. |
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eagle92Premium
join:2000-08-03
La Habra, CA
kudos:2 Reviews:
·AT&T Wireless Br..
1 edit | Fixed, Speeds are faster than I have ever had
Not as good as my mobil broadband though
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dslx_stevePremium,VIP
join:2011-03-24
Winnetka, CA
kudos:6 | Good to hear that service seems to be running at the full bit rate. |
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eagle92Premium
join:2000-08-03
La Habra, CA
kudos:2 Reviews:
·AT&T Wireless Br..
1 edit | Spoke to soon, Now this is what i have been talking about.
My speed with the new Modem sent to me from DSLX
My old modem the needs to be rebooted once a day (reason for new modeM)
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 dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Yeah, that's no good. I'm going to have a tech get in touch with you to get that straightened out. |
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eagle92Premium
join:2000-08-03
La Habra, CA
kudos:2 Reviews:
·AT&T Wireless Br..
1 edit | reply to eagle92
Great Tech Support, They want me to run some tests to check my line & modem, they said thet would call me back when I was at homen after 8:00 PM, been 3 days and they called once at 7:15PM, its the New modem that is the issue,This is what I get with the "New Modem" they sent me
Intel Core i7 @3.8 Ghz,EVGA X58 Classified Limited Edition,2X eVGA GeForce GTX 460 Superclocked 768Mb SLi, 12GB OCZ DDR3 1333,Creative X-Fi Xtreme Gamer,Coolermaster HAF 932,LG BLU-RAY R/W HD/BR DVD,ASUS 18X DVD-RW 7.0TB Liquid Cooled |
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dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | I'm very sorry; you should have gotten a call last night. I'll have an evening supervisor ensure you get a call after 8pm tonight. |
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eagle92Premium
join:2000-08-03
La Habra, CA
kudos:2 | reply to eagle92
New One Tonight
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dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Yeah, downstream's definitely going down (upstream's still holding up steady, at least). Got your PM, have bumped up your callback accordingly. |
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eagle92Premium
join:2000-08-03
La Habra, CA
kudos:2 | reply to eagle92
New Modem #2 Came, Speeds started slow but have picked up
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dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Glad to hear it. Please let me know if you have any more trouble with the speeds there. |
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eagle92Premium
join:2000-08-03
La Habra, CA
kudos:2 | reply to eagle92
Speeds again
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dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Modems usually don't go bad nearly that often, and your upstream is still looking fine; I suspect something else (other than the modem) is going on here. I'll have a tech look into this for you. |
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eagle92Premium
join:2000-08-03
La Habra, CA
kudos:2 | reply to eagle92
Lock It Up
The problem has been fixed Special Thanks To Nick
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