said by TSI Marc:Good for you guys and to hear that tone of accountability. IMO it's better to be conservative with those due dates rather than being aggressive - the McNicoll POI congestion is the prime example. If the other party does fail on you, you will still be in control instead of being in a situation that's "out-of-your hands". Hope TSI will take a more conservative approach and wait for the capacity to be active before selling it out in the future.
I will say this though; It's been a rough year on many fronts and we've had many internal changes. These were all necessary and we did what we could at each turn but the net effect is that we've gone from a very reactive state to most things and now we're getting back to a more proactive state of dealing with issues. So, I will grant that there were surely more warning signs that we might have caught on to if we weren't in such a frenzy internally. We might have reacted sooner and been more johnny on the spot with some issues and had we have, things might not have gotten to such a bad state. The reasons these things were happening were not our fault but I do agree that we could have done more sooner to hold them accountable had we had our act together. So for that I'm truly sorry. I do believe though that it was a necessary evil and that we needed to take a step back in order to take a step forward. I now believe that we are very nearly where we want to be in terms of having our act together. We're still tweaking but each passing week we're tightening the screws on many procedures and policies now that we're in a position internally to really work as a team. I believe that we have a great crew and we're finally starting to pull out of it.