New features:
Multi-line hunting can now be configured in »
phone.shaw.ca/ . You can alter the order in which your lines will ring, and add or remove lines from the hunt group.
Business phone and internet support is now available via live chat. I had to sign up for "Shaw Friends" to get access to this. The regular chat page still says residential only.
I used chat and asked if call forwarding to international numbers would ever be possible. The rep said not because customers would abuse it to make free long distance calls. I said I would be happy to pay the long distance rate if I forwarded my call out of North America. Hopefully this will make it to the powers-that-be.