Reviews:
 ·Yak Communications
| new connection not working (x-post to Acanac community forum Hi,
I recently signed up for cable, and after a while, the Rogers tech finally came and activated it. He came in to make sure the lights on the modem were on and then left (the modem is a Motorola SB6120, which is my own modem, and I was told it would work). I tried the internet out, and it's limited connectivity. When I try to open a page it says "404 not found". I went into the modem config and reset to factory settings, as well as restarted it. I have been doing this on and off since Friday night, to no avail. When I run the troubleshooter on my internet, it says "additional log on information might be required. Click to complete this task" or something. If I click, it will open a browser window and bring me to the Rogers activation page. It will try and activate the modem, and then will say "We are having technical difficulties attempting to connect your modem to our network. Please call Customer Service at 1-888-ROGERS1 (1-888-764-3771)". Basically, the problem lies on the end of the service provider, since everything works on this end. All of the lights on the modem are lit up green, and the "receive" light is blue (which according to the manual means "bonded channel", whatever that means).
The moral of the story is, I have no internet and can't think of anything else I can do to get it to work. Please advise
PS: Why is there a voice support phone menu when you call Acanac when there is no voice support actually offered?
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Reviews:
·Yak Communications
| Got a reply on the Acanac community forums, this is the reply quoted and my response:
said by Fergless:If you call and press 4 for DSL Support they'll put you through, or you can email them at cablesupport@acanac.com Thanks, I did that. They concluded that my modem was not provisioned properly, and they sent a request for that to get redone. The guy said it should be 24-48 hours before it works. If it doesn't, I am instructed to call back. But there is nothing besides that that should be preventing me from getting online. Sounds good to me!
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 LynnPremium
join:2011-08-11
Trenton, ON
kudos:5
 ·Cogeco Cable
| No, this is definitely a provisioning problem if you are seeing the Rogers activation page. If you would like to pm me on here with your user name on your account, real name or email address I will see if I can have someone look at the ticket to see where they are at with it. |
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Reviews:
·Yak Communications
1 edit | Oh sweet baby Jesus, it works like a dream! It was a provisioning problem for sure. I called in on Monday, and apparently they had the wrong information about my modem (was not in the corresponding box as I got the modem used). Here it is compared to my >5mbps on DSL:
Thank you Acanac!
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 | LOL your post made me smile when I read it. I am glad it is working so well for you now. |
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