1 edit | reply to Walter
Re: [HN9000] Having huge drops in the evening. »www.systemcontrolcenter.com/
Then click that small icon in the bar going across brings up the side panel.
Turbopage -> Control -> Enable/Disable/Reset -> your 3 choices appear.
Only when wanting an accurate speed test at TMN is used, otherwise it can be hard to log in a site but your mileage may vary.
Credit given to zeddlar for my answer at TMN.
EDIT: I'm been seeing the slow down for the past 10 days about 7pm cst.
I won't complain having 800K in peak hours from my Pro Plus Plan ($84) up to 1.6Mbps but did have after the speed doubling to 3.6Mbps for 3 months. |
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| I don't know what you mean "small icon in the bar going across....) so I can't get to the side panel. A search gives nothing
thanks for trying
Walter |
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| reply to chances14
There is no access essentially from 5PM EST on. and we're not paying anymore for this crap. If you can't get mail don't tell me we're getting 700k like their inaccurate hughesnet speed test says... it is totally wrong!! We had a tech here and he confirmed everything on our end was working perfectly. So it is all on their end and they haven't resolved anything. Any comments on WildBlue? is that any better maybe we should try it |
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tobicatPremium
join:2005-04-18
Tombstone, AZ | In the control panel there is a small blue lind that goes horzontally accross the page. Inside that bar is a small man a troll to be exact if yo click on that it will take you to the advanced pages.
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7000S SatMex 5 1050, Dlink wirless |
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 ·Millenicom
| reply to evilla
I have an HN7000S and I'm experiencing the evening drop just like everybody else. It took me 8 days to work my way to tier 4 support. He confirmed the problem, but said they're not doing anything to fix it. He said slower than dial up speeds are normal and to be expected during peak times. He was also extremely rude about it. Needless to say, I'm done with Hughesnet. |
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| reply to evilla
Ug...I'm currently having the same problems with my HN7000S. I've used the HughesNet speed tests several times a day over a week and it clearly shows high speeds in the morning and dial up speeds in the evening (it's been like this for 3 months). Like the others here, I hardly bother using the internet anymore in the evening.
I called and got them to agree to upgrade me to a 9000 system free of charge, as they basically said they couldn't do anything else about it. But after reading this, I don't know if I want them to upgrade or not, as it sounds like it might not fix anything. Plus, if I upgrade, I'm back into a 2 year service agreement which means I can't cancel (without paying a huge fee) if the service is still as crappy as it is now....maybe I'll call their "Executive Care" office back and demand that they waive the 2 year contract....probably to no avail.
*sigh* We're supposed to be getting better cell phone coverage - 4G - near where I live in around 6 months. Maybe I should just cancel now and give that a shot....
Anyway, sorry, guess I don't really have anything to contribute.  Just sick of HughesNet. |
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DogT
join:2009-11-12
Hume, VA | exede.com May not be any better but at least we can spend our money somewhere else. I've been getting 50/197 this evening. Only trouble is another $380 in setup fees. Same cost as ProPlus for 15GB/month. Maybe we should just start bailing out. I'm going to call and ask for a discount when I have a free hour or 2. |
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DogT
join:2009-11-12
Hume, VA | Oh, boy, it just went up to 85/174, what an improvement. |
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| I have HughesNet, on a ProPlus account with HN9000......slow speeds and ping times near 2000ms! Peak hours system seeing speeds under 200kbps, however Hughes performance test shows good speeds....imagine that. Tech support said turn off anti virus and firewalls. Unreal. Filed BBB complaint today. |
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Reviews:
 ·Charter
·Virgin Mobile Br..
·Millenicom
 ·HughesNet Satell..
 ·ooma
| reply to chances14
That's actually NOT a tech support email address. That goes directly to the corporate office Escalation Team.
Try these as well. they all work!
bbbdc@hughes.net
william.smouse@hns.com
said by chances14:this is email to higher level tech support
executivecustomercare@hughes.net
also, i would suggest you start a thread about your problem over at the hughesnet community page that is run by hughesnet customer reps in higher tier tech support
»community.myhughesnet.com/hughesnet
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Reviews:
·Charter
·Virgin Mobile Br..
·Millenicom
·HughesNet Satell..
·ooma
| reply to Walter
Reporting to the ATTY GENERAL of Maryland doesn't do any good. They only forward the complaint to the BBB of Maryland.
got an issue, email directly to the corporate office and see what happens.
bbbdc@hughes.net
executivecustomercare@hughes.net
william.smouse@hns.com
said by Walter :We're going to the Atty General office and report them and file that they are committing fraud. they have told us that they are not going to charge us until it's fixed. That is one good thing! We are talking to Maryland Hqt since India just tells you it's your computer and hangs up. But I have been in this industry a while and the idea that you don't recognize the pandora error message or speedtest.net then it's fraud. their test said 1.8Mbps now if we were getting that would I be on the phone calling them??? tonight we're getting 20Kbps down and 112Kbps up is that service we should pay for? Pandora won't even launch
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| I have seen results before with making a complaint to the BBB....takes 5-mins or so to file the claim and will get refunds and a correct answer or a fix. Most likely over sold the system once again. |
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DogT
join:2009-11-12
Hume, VA | Refunds? What good does that do if there are no other choices. At least we now have exede, but I'm not sure that is a good option yet with their download limits. At least on HN I can download 3GB every 2-7AM period if I want to. That's 90GB/month you'll never get with exede. Not that I use it that much unless I'm into porn that month.
Just need to get off the net and read a good book from about 4 to 10 PM and then go to bed and use your download manager. |
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| Yes, refund your money......I work for mine and dont like to actually pay for services not rendered, pro plus getting under 300k is not acceptable. |
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| Speedtest.net does not currently provide accurate results for satellite services. hasn't for quite some time. infact, any speedtest server using test software made by Ookla won't provide consistently accurate results while on satellite internet service. HughesNet is correct to disregard the results. if you can't understand why, then you need to read up on what exactly speedtests measure and why they aren't created equal with respect to all forms of internet access.
for a thirdparty test that does provide generally accurate results on HughesNet, try the speedtest at www.bandwidthplace.com.
keep in mind that satellite internet service is an extremely different animal than pretty much any terrestrial service. Digital Mojo's test software appears to judge those differences much more accurately than Ookla's.
i'm not trying to say you don't have a legitimate issue. i'm just pointing out that HughesNet's agents are correct to disregard any test results from Speedtest.net. |
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DogT
join:2009-11-12
Hume, VA | I get better results from bandwithplace than from the HN speedtest. |
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Reviews:
·Millenicom
·HughesNet Satell..
| Testmy.net works too but since the changed their compression activities you now have to turn off turbopage in your modem to get an accurate result.
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HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network |
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| reply to evilla
Just an observation.
For years, I read posts on this board in which people complained and urged Hughes to increase the daily bandwidth allowance. Whenever such posts were made, several people here tried to explain that providing bandwidth via satellite is expensive and scarce and that, if Hughes increased daily allowances and available bandwidth was stretched too thin, the system would slow to a crawl.
I think that many may now be seeing just that happening. After the launch of Spaceway III a little over 3 years ago, complaints about evening slowdowns on this board became much more rare. After some of the recent changes that Hughes has implemented, however, allowing for larger daily allowances and roll over of unused bandwidth, the complaints about evening slowdowns have spiked dramatically, and I don't think it is just a coincidence. Perhaps, after Hughes' new satellite is up and running later this year and more bandwidth is available to customers, there will be relief from this issue. Until then, however, I think it is likely that many are going to be seeing just what some have tried to explain for years. |
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Reviews:
·Air Advantage
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| said by One More Too:Just an observation.
For years, I read posts on this board in which people complained and urged Hughes to increase the daily bandwidth allowance. Whenever such posts were made, several people here tried to explain that providing bandwidth via satellite is expensive and scarce and that, if Hughes increased daily allowances and available bandwidth was stretched too thin, the system would slow to a crawl.
I think that many may now be seeing just that happening. After the launch of Spaceway III a little over 3 years ago, complaints about evening slowdowns on this board became much more rare. After some of the recent changes that Hughes has implemented, however, allowing for larger daily allowances and roll over of unused bandwidth, the complaints about evening slowdowns have spiked dramatically, and I don't think it is just a coincidence. Perhaps, after Hughes' new satellite is up and running later this year and more bandwidth is available to customers, there will be relief from this issue. Until then, however, I think it is likely that many are going to be seeing just what some have tried to explain for years.
i think that's really the only reason that hughes has increased the allowance, knowing that they will be able to offload a lot of the spaceway 3 customers onto Jupiter to reduce congestion. they just have to make it through the next few months |
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| said by chances14:said by One More Too:Just an observation.
For years, I read posts on this board in which people complained and urged Hughes to increase the daily bandwidth allowance. Whenever such posts were made, several people here tried to explain that providing bandwidth via satellite is expensive and scarce and that, if Hughes increased daily allowances and available bandwidth was stretched too thin, the system would slow to a crawl.
I think that many may now be seeing just that happening. After the launch of Spaceway III a little over 3 years ago, complaints about evening slowdowns on this board became much more rare. After some of the recent changes that Hughes has implemented, however, allowing for larger daily allowances and roll over of unused bandwidth, the complaints about evening slowdowns have spiked dramatically, and I don't think it is just a coincidence. Perhaps, after Hughes' new satellite is up and running later this year and more bandwidth is available to customers, there will be relief from this issue. Until then, however, I think it is likely that many are going to be seeing just what some have tried to explain for years.
i think that's really the only reason that hughes has increased the allowance, knowing that they will be able to offload a lot of the spaceway 3 customers onto Jupiter to reduce congestion. they just have to make it through the next few months I suspect that you are correct. My guess would be that Hughes felt some need to push up the timeline for the bandwidth improvements in an effort to stay ahead of the competition. And, like was the case with Spaceway, I'm guessing that those customers who are assigned to Jupiter or who are able to get Hughes to move them to Jupiter will see better service because of the available bandwidth there. For those with Ku service on the leased transponders and, to a lesser extent, for those with Spaceway Ka service, my guess would be that it will take a while longer for them to see improved service because it will take some time to free up bandwidth on their satellites, which will happen only when customers are moved to Jupiter or when customers discontinue Hughes service. |
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