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| Issues with Sonic.Net Bonded Service - Packet Loss Hi All,
So here's where I'm at. I have the bonded fusion DSL from Sonic.net. I REALLY want to stay with them as i HATE comcast, but I need to get things working!!
So... When I have everything plugged in and bonded, i get packet loss. When I call up support and they disable one of the lines, no packet loss. THey disable the other line... no packet loss. They bond them... major packet loss. I did some googling, and I found a setting for "interleave" mode, and I suggested to the tech that he turn it on. He did. Then in a bonded situation, zero packet loss. However, interleave mode does some error checking (I guess - this is what i'm told) that introduces extra latency to the line. Thus, when doing a ping test, while my packet loss is gone, my ping times have doubled. So... that's not good either. I like to play online games on my PS3, and this adjustment changed the game from being jittery (dropped packets) to being buttery smooth, but with a delay (increased ping times). I'm in an apartment, and the MPOE is in a garage a few floors down so I can go look at it, if I need to, but I can't go plugging things in there, and I wouldn't know what to do anyways. I'm only 5,000 ft away from the CO so I'm going to be REALLY bummed if I can't get this thing working without interleave mode. Can someone out there help with suggestions??
Thanks! | | |
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 wa2ibmPremium
join:2000-10-10
San Jose, CA | One of the issues with bonded service is the wiring from the MPOE to the modem not having sufficient isolation between the pairs. Without isolation, the signal on one pair can interfere significantly with the signal on the other pair. Your indication that you get no errors if only one pair is in use (regardless of which pair it is), seems to indicate that this may be your issue.
Isolation is provided between pairs by their having sufficient twists in the wires. One of the biggest issues found is the old 4-wire (green-red-yellow-black) wires in a molded jacket, usually olive in color. If that's the kind of inside wire you have, then this could be your issue.
In an apartment building, you may have a problem getting this old "Quad Olive" wiring replaced with twisted pair wiring.
Then again, this may or may not be your issue, but I thought I'd bring it up.
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- Bill | |
| Hmmm... i went down to the MPOE, and I looked at the wires. There are two that have a Sonic.Net business card zip-tied to them, and my apartment number is on there... so I'm guessing that's me haha. Im' not a phone wiring expert (or even a novice), but the two cords that are zip-tied together each appear to be a twisted pair (two wires twisted together).
The tech did mention how there were a lot of pairs he could have chosen from when he wired things up. I wonder if there are some in there that are on the older system you mention and a newer one as well. Maybe it would be helfpul to get a tech to come out.... | |
wa2ibmPremium
join:2000-10-10
San Jose, CA | Yes, it may prove productive to have a tech visit. To verify that, the best thing to do is to take the modem directly to the MPOE and plug it in there. However, in an apartment complex, they probably don't have a test jack installed, making that difficult if you don't have the right tools or feel comfortable working on the wiring.
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- Bill | |
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