| Similar experience I had an almost identical experience, and I've posted my own review at »www.spaceman.ca/blog/?p=142
I've had to phone Telus almost every month due to billing issues. Once they gave me a free month, then billed me the next month for 75% of it. Phoning in I got a snarky lady who frustratingly explained to me (for the second time she said) about pro-rated billing. I called back again a few days later, the CSR immediately spotted their error, apologized and credited me for the full free month again. Ludicrous, and stressful for me every time I have to confront them. The last time I called them I spent 75 minutes on hold before I got through. Pfft.
Technically, the speeds and service quality is good, but their customer service and billing are crazy :P |
