bicarusI R Teh Bic join:2004-02-03 Washington, IA |
[IA] Mediacom Phone+Internet Bundle not honoredMy Mother like most retiree's is on a fixed income. Last year around this time (Dec 2010) she seen on tv an Advert from Mediacom that offered Phone and Internet for $19.95/month for 12 months after which it would go to $59.95.
So she went ahead and signed up for it.
Today she received her bill and noticed that as of next month going forward she will have to pay $79.95. She contacted Mediacom and they were not aware of any "phone and internet" bundle for that time frame and will not honor the $59.95.
Since it was a TV advert, there is no way for her to "prove" it. She is however checking to see if she still has the installation paper the tech signed when she signed up for it. Hopefully it has the plan info stated there - although I highly doubt it since it is just an install paper.
Any Mediacom employee's that read this forum, is there anyway you can look back at previous adverts from last year? I've googled as much as I could but could not find anything except recent deals Mediacom Offers. |
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Work order does not contain any bundle/pricing info. There is no way to prove this. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
to bicarus
I apologize for the confusion. If you want to PM me her phone number or account number, I'll check that particular promotion and see if I can dig anything up. The lowest non discounted price for the internet and phone would be $67.90/month + tax though ($39.95 phone, $27.95 for 3mbps internet). |
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to bicarus
I'm pretty sure I've seen that ad too cause I thought about getting it. |
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