I ran two line quality tests today and you can see from the results (links below), they are showing 50 to 92% packet loss. I was away from home for the first test which freaked me out, but when I got home and tested on my end using pingtest.net, I showed 0% loss. I ran the test here again and got the 50 to 90% loss.
So something is either wrong on the test servers end or somewhere in between.