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PaulGo

join:2005-01-29
Gaithersburg, MD

1 recommendation

reply to russr

Re: [DVR] DCX-3501M not compatible with Xfinity App?

Again, try We_Can_Help@cable.comcast.com they have people there who know what they are doing. You can also mention I have the DCX3501 and the app does work - in fact I used it New Years eve on my android phone.



russr

join:2000-07-25
Hillsborough, NJ

Just wanted to let you guys know that with ComcastSteve's help over in the Comcast Direct section, this issue was resolved. I guess it wasn't a simple thing because it took them several tries to get it working. He informed me that a 'coding was missing'.



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:2
Reviews:
·Verizon FiOS
·Comcast
reply to PaulGo

said by PaulGo:

I finally got a tech who put in the correct codes for the box.

Hmmm..sounds familiar...
--
"ONE team - ONE city - ONE dream!!"


mikedz4

join:2003-04-14
Weirton, WV
reply to russr

Don't feel bad. I couldn't get caller id on either box. Finally yesterday a lady from Denver called and had it fixed quickly. Works flawlessly now.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

still no word on how to block the interactive services huh