| It is not about not doing research I am tired with people claiming that lack of research is the problem. Research doesn't tell you your speeds may be only 20% of advertised speeds during evening hours, or that you will time out on secure web sites or that sometimes while simply reading an HTML web site you modem will suddenly turn click off all your remaining megs and put you in FAP. It also will not tell you that tech support generally will not fix your problems, but tell you "service is not guaranteed."
For those on the HN7000s, things are not that much better. Speeds were great for a while but are now back in the poor zone. I got an extra 50megs before FAP, and the use window in the evening is a little bigger, but that is it. |
|
|
|
Reviews:
 ·Air Advantage
 ·HughesNet Satell..
| And I'm tired of reading all these rants on the reviews complaining about the FAP, latency and high cost. Doing a little bit of googling will answers these questions beforehand. And i have yet to find an ISP that states that their speeds are guaranteed.
You are right that Hughes tech support is downright terrible. But they have begun to improve that by creating up an official hughes forum that is run by the executive care techs and not the India script readers.
As for the 7000's it's pretty common knowledge that service on the 7000's is deteriorating as the transponders that hughes leases are expiring and instead are moving those users to their own satellite spaceway 3 and the 9000 series. You could most likely call Hughes and they will upgrade you to the 9000 for free |
|
| I have called them. They offered to switch me for a $400 fee and a 2 year service commitment. I decided to wait for the viasat to come on line in February. If it is no better I will cancel, pay any fee, and do without internet. Uses for the internet keep expanding, and satellite just can't keep up.
I am sorry you are tired of hearing about it, but the truth is we often do not get the little bit we pay for. We need to state this in forums like this so people who do research can know what they are getting. I know 2 people who were getting free installation with stimulus money, and they were giving them 7000 series modems. A demonstration of my system changed their minds. |
|
Reviews:
·Air Advantage
·HughesNet Satell..
| that sucks that they weren't willing to upgrade you for free. I know many people that i talked to who had 7000's were able to upgrade to 9000's for free after they called hughesnet about poor service. Perhaps you just had the bad luck of talking to a cranky hughes rep 
Based on the complaints about the 7000's in the hughes forums that last year, i also wouldn't recommend anyone switch to a 7000. However, the 9000's are night and day in terms of performance |
|
| reply to fish1000
In case you didn't know, 7000 are JUST AS GOOD as the 9000's. One is KU band, the other is KA. They have the same capabilities, and in several situations, there are advantages to having a 7k over a 9k. Idiot |
|
