VOIP etc > Voice Over IP - VOIP > Vonage > VONAGE is hands-down the WORSE VoIP company of all time

reply to AbleinTruth

Re: My REVIEW of Vonage is authentic 99.9% posting here are PAID

reply to PX Eliezer

reply to AbleinTruth

Re: VONAGE is hands-down the WORSE VoIP company of all time

reply to AbleinTruth
I have no issues with Vonage other than a slightly stale feature set (where is selective call blocking) and fees that are higher than I would expect. They have had occasional glitches (less than 1 per year in my experience) but I have had far more problems that I could blame on my internet provider or someone overloading my network by watching streaming video, big download/uploads etc.

Oh yes, my Vonage review from 8 years ago was also a clever plant to influence people today. As doctor Phil says: Get real!

And now he goes from exuberant criticism of Vonage, to exuberant praise of a competitor:

»Just completed a VERY successful call with Support Mgr..

I'm another happy (and I assure you very real) Vonage user of about 10 years. I was one of their very early customers, am still using my original Cisco ATA box and couldn't be more satisfied. I have both a voice and fax line and it all works perfectly. I did have a minor provisioning issue when I first got the fax line but a few minutes with someone in tech support and some magic on their end fixed it and I've never had a problem. They're not the cheapest VOIP provider, though they're certainly competitive, but they've always provided me with perfect service in every way. I'm not going to become part of the churn over a few dollars a month. For providing me with 10 years of great service at great rates (remember how much it used to cost with Bell?), I won't jump ship because a few providers offer comparable service for a few dollars less a month.

You can see who is paying him now...

reply to AbleinTruth
I will have to pitch in here:

Not currently a Vonage customer, but I have been in the past (multiple times), and even for an event of over 40 lines.

Vonage was always great. Their pricing may not be the best, but reliability and call quality was always fantastic.

I now use VoIP.ms and cannot complain.

reply to AbleinTruth
With vonage since 2006 and not a single problem.

reply to AbleinTruth
When I was with Vonage, the service and call quality was wonderful. Its the price of $24 that ballooned to $45 was the problem.
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It is true that liberty is precious, but is it so precious it must be rationed?

reply to AbleinTruth
Had my Vonage Line since December 2004 and have ALWAYS had EXCELLENT service. Much of it has to do with having a very good high speed business class ADSL connection with virtually zero jitter!

If you wonder, NO I do not work for or sell Vonage!

reply to AbleinTruth
have had vonage for about 8 years now and no problems or issues, got my linksys box for free from Circuit City and still using it My brother has had it since inception, he is still satisfied .. I just referred my sister in law and got a free month of service too
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[img]»www.danasoft.com/vipersig.jpg[/img]

reply to AbleinTruth
Been with Vonage for over a year, no problems. Love the voice mail with email notifications. Web access to my account is great. sure, I'd like it even better if it was free.

Sounds to me like Beverly Hills, CA might be an isolated self induced problem.

reply to AbleinTruth
I have now been a member of Vonage for ten years. First heard about it on Slashdot. Originally I got it because I took a job in Los Angeles and left my wife in Tucson for a few months-and we needed an inexpensive way to talk every night. Vonage fit the bill perfectly.

Last month I actually thought about leaving Vonage and went so far as to port my number to Anveo. I had been given an Ooma for free to review it-and I found Ooma to be a great service, on a par with Vonage (but without some of its frills). Nonetheless, my Vonage bill had gone up over the years and I was paying 50 dollars a month for three numbers. I called them to cancel and they IMMEDIATELY offered me a deal- 9.99 a month for unlimited USA and Canada calling with one number. Since I had already ported out my main number, I took their deal. Vonage worked hard to keep me as a customer - and succeeded.

See my post:

»Vonage made me an offer (I can't refuse)

Very subjective. Been with them for 10 years and no problems what so ever. Matter of fact, they just upgraded my adapter (original PAP) which ran fine all these years, free of charge. I couldn't ask for anymore in a VoIP service.

reply to AbleinTruth
6 years in NYC and only had a problem in the first month and a half tweaking it to get it correct! My telephone bill with Verizon was $150, now I pay a flat $34 for Vonage local and long distance! Can't use it when on the computer, I get alott of interference. Must be a California thing. I believe all of your egos' get in the way and cause interference!!!!

reply to AbleinTruth

Re: VONAGE is hands-down the WORSE VoIP company of all time

reply to AbleinTruth
I've been with Vonage for over 2 years now and completely DISAGREE with the OP. Vonage is The Best ever -- both for value AND for having actual knowledgeable techs.

1. Vonage World: NO problems, no "surprises" on my bill.
2. Taxes: OP must be in a high tax area. At any rate, taxes for phone stuff is generally the same regardless of landline or VOIP.
3. Call Waiting: Had that no work maybe 2x. Simple solution -- reboot adapter.
4. OPs calling plan must've been something other than Vonage World as there's no need for "refunds" since everything is covered.
5. Route calls to the wrong phone number: How ? That's something we (subscribers) input on our Vonage account page.
6. Contract? What contract? And if one had a contract, it behooves one to know the specifics before trying to weasle out.

Vonage adapters: Yeah, the VDV22 is cheap, but guess what? You can buy the VDV21. Also Vonage was great when I had a chewed electrical cord: sent me a new one, no charge, via 2 day shipping.

Vonage has great CS and knowledgeable techs. Compare that to Comcast (check out the complaints !!).
VONAGE ROCKS -- GREAT VOIP PROVIDER.

reply to AbleinTruth
It looks like the guy who is defending Vonage vigorously is also paid by Vonage. I know online marketing techniques. It is possible all the users defending vonage may be the same person with different user names. Frankly speaking, my experience with vonage has also been really poor.