I never suggested that it was their responsibility to tweak my computers. What I said was, it is their responsibility to 'advise' that if I was going to get the service as advertised that I had to tweak my computers.
I am curious why you would make such an assumption?
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What I said was, it is their responsibility to 'advise' that if I was going to get the service as advertised that I had to tweak my computers.