Reviews:
 ·Bway.net
| Update: 12/21/11 While my mail is completely down and I cannot work I thought I'd get around to updating this review briefly.
I've been with bway.net quite a few years now and until fairly recently I had no reason to qualify my initial appraisal of them.
It would appear that the company has changed. I'm not sure how, apart from the fact that people I used to know and count on there aren't there any more. While they used to be quite open about the business, I find that it's a bit more impenetrable now. It seems like they've been bought out/taken over by another company, but I haven't taken the time to research that.
This undercuts a lot of what people often said they paid a premium for with this company. Although I can now call a CS number any time of night, it's just a service. I'm used to sending off an email to "tech@" and getting a response from an individual at 3:00 am (I work mainly by night). I haven't needed any specialized help lately, but I've a feeling it's harder to come by now, if it's possible at all.
There's also been a lot more downtime. It's only happened during overnight hours, but as I say I work at night. Right now I have sync, but no mail, in or out. This is happening every other month or so. Far more than before.
There have been other bad signs, but I have to emphasize that these are only impressions. As I say, I haven't researched the company's situation. My service is still generally acceptable, and I'm still fairly sure that I'm better off than I would be with any other alternatives available here in lower Manhattan, but the changes I've seen lately are cause for some concern. |
