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PaulGo
join:2005-01-29
Gaithersburg, MD

PaulGo to russr

Member

to russr

Re: [DVR] DCX-3501M not compatible with Xfinity App?

On my computer the DVR function is fully available. I also had a DCX3400 which was swapped out. Since this is a new box sometimes the Comcast techs input the wrong code for the box to be fully recognized. When I first got my DCX3400 it would not receive some channels and the first two techs I spoke to did not know how to fix it. I finally got a tech who put in the correct codes for the box. Try We_Can_Help@cable.comcast.com. They have techs there that know what they are doing.

SeattleMatt
Streaming Tech Director
Premium Member
join:2001-12-28
Seattle, WA

SeattleMatt

Premium Member

said by PaulGo:

I finally got a tech who put in the correct codes for the box.

Hmmm..sounds familiar...