I recently noticed I had lost my music channels (the 700 range channels). Ive had tivos for a couple years, and only recently lost these channels.
I call mediacom up, because i had been missing a couple HD channels anyways, and while the techs were able to fix the HD channels over a couple days, they said there was something wrong with my account. Their cable card (on one of their accounts) worked and the 700- channels worked just fine in my boxes, but pop the cards tied into my accounts in, and the music channels were now 'not authorized'.
The lead tech tells me that its an account issue, and i need to talk to customer service because theyre being told its something about not having a cable box. The first person at CS tells me now that i have to have a cable box to get those channels, despite the fact that they work just fine on the tivo, without their block on those (clearly at the account\software level, not a hardware limitation, as i have seen them work before as recently as just yesterday, on my tivos). I ask to talk to a supervisor, and the supervisor tells me 'nope, everything looks fine in your account, you should be getting those channels, i want to send another tech'.
I open their channel lineup:
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www.mediacomtoday-lineup ··· s_m.aspxand their channel lineup says nothing about requiring a cable box.
What's the deal here?