Technical > Cable & Satellite TV > DirecTv help

DirecTv help

All Offers are First year -That's how comcast-Dish-At&t operate for getting you to switch for a two year commit and then make up the discount on the second year.

The wording is in the agreement you commited to even if you read it or did not care to.

Your only recourse is terminate your service and pay the end fee. Then you will be free to take another reduced offer only to feel cheated latter.

reply to xQim
What westdc said.
I signed up for UVerse 11 months ago and I'm switching to DirecTV right now (1 year discount, 2nd year regular price). I don't remember agreeing to a 12 month contract with UVerse, but apparently I did. So now that I've already scheduled everything with DirecTV (installer is here right now), I get to eat the early termination fee. Small price to pay for MUCH MUCH MUCH better HD picture quality.
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reply to xQim
Not another "I didn't read the fine print" thread!?

(Discount valid for one year, after, regular prices apply)


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Certified Jenius!

I was told up front my discount was one year.

reply to xQim
No offense, but it sounds like you didn't read what you were signing up for. DirecTV (while not a perfect company) makes every effort to make it clear that the price is only good for a year and that's it. It's a promotional/intro price. Every company does this. They hope to lure you in with great pricing, then they hope you'll love their product and stick with them.

reply to xQim
On the DirecTV website, after you pick out your package and equipment options you get to a webpage that summarizes your choices. There is a left/right arrow set at the top of the dataset that moves in 6 month increments and displays the increases in monthly cost as the various promotional discounts expire. As others have pointed out elsewhere, both Dish Network and DirecTV have been through several years of complaints and lawsuits about poorly worded descriptions of short time expiring promotional deals. Today the websites are far clearer describing the time limits and cost increases. Personally I wish they would get rid of these somewhat confusing short term discounts and initial rate cuts. They only charge more on the back end of the contract to make up what they give up on the front end.

reply to xQim
I noticed on my bill yesterday that I was no longer getting a $10 credit for the Free HD for life promo that I signed up under.

Gave DirecTV a call and they couldn't figure out why I didn't get it. The rep agreed that I was under that program. They had to send it up to accounting to figure out what's going on. Should have a $20 credit next month. We'll see.

If you were on autopay there should of never been an issue.

reply to xQim
Yeah this is a "didn't read the smallprint" issue. I have DirecTV, but knew before I signed up - because I bothered to read the contract - that the promotional pricing was only for the first year.

And yes, pretty much all cable/satellite/iptv companies do the same. They have a period of promotional pricing, and then their regular pricing kicks in.

I don't want to sound like I am insulting you, but on all ads I ever saw, the small print at the bottom of the ad explains it is promotional pricing. I actually don't know of anyone that didn't know this, and doesn't read the small print on these ads when considering service.

I can't help you.... but I can give you input: Pay the regular pricing, or cancel and go OTA antenna only.
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"I reject your reality and substitute my own!"

reply to ke4pym

said by ke4pym:

said by Nuckfuts:

If you were on autopay there should of never been an issue.

That's what the lady at Dtv said, too. And yet, there was an issue since I'm on autopay, and have been, since day one. Also, the package level I have also qualifies me for HD free for life. So, there is a double whammy.

Huh? That is dumb. The bottom line they throw at you is autopay for free HD so it should not matter what TV package you have/choose/switch to. That is one fine print I never saw. Sorry, I find that just dumb on D* part.

reply to jpsmith
Yeah, I haven't changed my package at all.

Aside from adding receivers, nothing about my account has changed in 14 months.

reply to xQim

reply to jpsmith

reply to xQim
My deal was quite clearly a heavily discounted first year and slightly discounted second year. I can hardly believe the information was not available for you based on what I was presented with.