US Cable Support > Cox HSI > [NV] No more of the run around

[NV] No more of the run around

Could you register here and PM me the modem's MAC address so I can take a look?

No thanks. The disconnect order is being processed now. THANK GOD!

Cox had a YEAR to fix this. Not just me, but my neighbors as well. It's no wonder I've been seeing more and more dishes in my neighborhood every week.

 2011-12-27 20:05:23   warning   DHCP RENEW WARNING - Field invalid in response 
 2011-12-27 13:05:02   critical   No Ranging Response received - T3 time-out 
 2011-12-27 11:30:57   critical   Started Unicast Maintenance Ranging - No Response received - T3 time-out 
 2011-12-27 10:57:16   critical   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period 
 2011-12-27 10:12:07   critical   Started Unicast Maintenance Ranging - No Response received - T3 time-out 
 2011-12-27 08:05:40   critical   No Ranging Response received - T3 time-out 
 2011-12-27 08:05:33   notice   TLV-11 - unrecognized OID 
 2011-12-26 22:35:01   critical   No Ranging Response received - T3 time-out 
 2011-12-26 19:52:14   critical   DHCP WARNING - Non-critical field invalid in response. 
 2011-12-26 19:51:55   critical   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout 
 2011-12-26 19:51:34   critical   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period 
 2011-12-26 19:48:30   critical   SYNC Timing Synchronization failure - Failed to acquire FEC framing 
 2011-12-26 17:10:15   critical   Started Unicast Maintenance Ranging - No Response received - T3 time-out 
 2011-12-26 16:55:21   critical   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period 
 2011-12-26 14:20:13   critical   No Ranging Response received - T3 time-out 
 2011-12-26 12:52:58   critical   Started Unicast Maintenance Ranging - No Response received - T3 time-out 
 2011-12-26 09:02:39   critical   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period 
 2011-12-26 08:54:49   critical   Started Unicast Maintenance Ranging - No Response received - T3 time-out 
 2011-12-26 08:54:48   critical   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period 
 2011-12-26 08:45:37   critical   DHCP WARNING - Non-critical field invalid in response. 
 2011-12-26 08:45:33   critical   No Ranging Response received - T3 time-out 
 2011-12-26 08:45:31   critical   No Ranging Response received - T3 time-out 
 2011-12-26 08:45:31   critical   Init RANGING Critical Ranging Request Retries exhausted 
 2011-12-26 08:42:41   critical   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout 
 2011-12-26 08:42:22   critical   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period 
 2011-12-26 08:19:18   critical   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period 
 2011-12-26 07:13:49   critical   Started Unicast Maintenance Ranging - No Response received - T3 time-out 
 2011-12-26 01:29:53   critical   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period 
 2011-12-25 23:50:05   critical   No Ranging Response received - T3 time-out 
 2011-12-24 22:19:57   critical   No Ranging Response received - T3 time-out 
 2011-12-24 11:42:41   critical   SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period 
 1970-01-01 00:00:10   critical   DHCP WARNING - Non-critical field invalid in response. 

oh yeah man there are definitely some issues going in your area that's for sure

reply to Goodbye Cox
i really hope cox fixes your area i have had similar issues that have been going on for as long as yours as well

im having issues right now for instance things only loading half way and then timing out but my signals are perfect and speeds are perfect but cox cant seems to find anything wrong with my problem either

im hard wired to my router and yes i have bypassed the router same results even when im the only person using it idk anymore

but there are some definite issues in your area

reply to bryant313
They won't fix it. Don't bother wasting your time waiting.

Check you logs for DoS attacks when you're connected. Especially when you use video streaming, or online gaming. I'll bet you'll see a LOT of them. Look up the IP addresses.... and see who is doing it.

I am trying Dish Network and Century Link DSL. The installation is set for December 30. I'll make sure to provide a detailed explanation in this thread of how things go.

I purchased the same TV and internet data speed I had with Cox. The price will be less than half per month. Plus, I'm getting DVR service.

reply to Lerxst2112
that's the thing i have a docsis 3 modem have 6 downstream channels and 1 upstream channels are signals are perfect

this problem also comes and goes for me dose it for you as well

'Comes and goes' .... hehehe... yea. It comes and goes alright.

When you call Cox and complain, and threaten to cancel, things seem to clear up for a day or two. Then *BOOM* - back to blaming me, my equipment, etc. It never mattered how many log files I provided, nor did it matter how many times I called. Same old run around.

The funny part: I scheduled a disconnect for the 21st of this month. I needed to postpone so I had time to shop for another provider. Now, I made this request in early December. I did this request so I could match the disconnect with my billing date. But guess what happened to my service? Not only my internet, but my TV as well? Even BEFORE the disconnection date?

Right down the drain.

Don't bother with this company. Try something else. You'll just get the run around forever, your service will continue to degrade, and your bill will just keep growing.

i have had countless techs come out maybe 30 visits this year alone and not one of them could find out what was wrong with my service

nor did they know about sb6120 vs the dpc3010 or dpq3212

alot of them told me i was to advanced for them and even a senior tech said that i was to advanced for them

they also told me i need to have a computer tech come out im pretty much a computer tech not only can i build and diagnose system hardware problems but software as well

reply to Goodbye Cox
im not saying that im displeased or upset with cox i just wish my internet would perform the way it should

epically when gaming

i upgraded my internet from the 12/1 to the 20/2 2 months ago and then in December cox raised speeds on all service tiers except ultimate and premier which really fried my bread (preferred went from 12/1 to 15/2)

so now im paying more for only 5mbps download more and the same upload speed so that bums me out since im now in a price lock and was amusing i would get a speed increase in December something that cox has done for the last 7 years or so

another thing that bothered me is when playing console gaming and pulling host on a wired connection i still have crummy performance

but when i ask the techs about that they say that's normal but how come when i watch pros live stream and they get host they don't lag like me 1 bit all there shots register

i know pros have more than 2mbps upload speed and play wired as well but still idk whats the difference between there setup and mine

besides download and upload speed of course

First of all, good luck with centuryduh.. you think your getting the runaround?? (laughs)

Second..report your problems to the higher ups, CoxTech1 is here to help..

Third, send a detailed email with information, phone number and complete situation of what you are all dealing with to:

coxcorp.customerrelations@cox.com

I hope this helps,
-Rob

good advice Rob

reply to Rob_
Rob,

Your advice sounds reasonable... if this were something new, or I were new to cable internet service.

Don't you think I tried all of this already?

You have to understand... this is a well known issue with Cox in Henderson, NV. And I certainly don't make posts like this lightly.

I couldn't get Cox to send a tech out for MONTHS, Rob. MONTHS. No matter how many times I sent log files, no matter how many times I called, emailed, or opened tickets on their web site. EVERY NEIGHBOR I have spoken with over the past year, who had experience with Cox, has had exactly the same experience. This is why they are getting dishes. This is why I keep seeing more and more dishes popping up in my neighborhood.

I specifically told Cox I am not looking for a discount. I simply wanted my service to work as advertised. I will pay a fair dollar for fair service. But when I am paying for 12Mbps, and rarely see over 1.5Mbps, FOR A YEAR, it's time to call it quits.

Bryant lives close to me and is experiencing the same thing. I have see several postings in this forum regarding this problem all over Vegas. And, I see this problem in other forums.

Where's the problem?

In my case, I don't care anymore. Another dish is going up in my neighborhood this Friday.

Good luck with CenturyQwest... maybe their DSL is worth a darn in your area if they've got fiber to (somewhere near your) home deployed - and IF you can get them to turn off interleaving on your connection

reply to Goodbye Cox
DoS attack?
From COX?
Really?
I think you're confused as to what a DoS attack is or you're using some paranoid "firewall" software.

I've had cox for over 10 years. I've found that when dealing with the phone support is hopeless the several COX employees on this forum go above and beyond to resolve the problem.

Good luck with qwest/centurylink.. Your bill may be lower now but I imagine that's an 'introductory' period and your rates will rise after a 6-12 months. DISH network is the same way.. 2 year agreement with monthly costs going up after 6 months. Have fun with that.

reply to Goodbye Cox
Look, pal... good luck with crappy ol' slow DSL an ancient car.

I've got cox, I bought DOCSIS 3.0 cable modem and it gone be rocks and I had much fewer tech out to my apartment because I know how-to tweaks the windows networking software settings and ethernet settings stuff professionally.

NOT to mention CENTURYBLEH has caps!! CAPS! Good luck with them and see you on their forms.. I will never deal with them and the only reason we have their phone is due to lifeline/basic service (not ava. on Cox..when it is, I'm switching back)