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pabloAR

join:2010-12-30
reply to pabloAR

Re: [Network] DSL drops 3mbps to 0.3mbps each PM-Montgomery CO,

I've tried replying to last post from technician, Aaron... twice. but reply disappears?
here is what I'm trying to share:

typical "evening" results of 3mbps subscription/service.




Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
I will start digging back into it. I apologize I haven't seen your posts. The cables you saw being worked on were one of the main feeds for the equipment in your area. I will let you know what I find.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
Apparently the technicians are in the process of conditioning all the lines while they are assigned to the area. They are doing this to avoid future problems. While they work on individual spans the traffic from the span they are working on is re-routed to another span causing utilization issues (slow speeds). This is not an over-subscription issue, it is a physical issue. I apologize that I was not aware of the amount of time/work it would take to get the trouble fixed. The technicians are still working on it and should have it resolved soon. I will give you a specific repair schedule as soon a I get one. I do not expect that it will take more than a week or two longer (worst case scenario). Again I apologize the work has been this in-depth and has taken so long to complete. Have posted account specific information for you on the »Windstream Direct forum.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

pabloAR

join:2010-12-30
dear Windstream tech, customers:

apparently the problem persists. FYI: tonight's "connection speeds" for 3mbps subscription service...
regards, Pablo



pabloAR

join:2010-12-30
Someone suggested that I continue to post the condition of my DSL 3mbps subscription service with Windstream... at approximately 8:30PM on a Saturday night.



I was offered the consolation of a $10/month discount for the poor quality of my DSL 3mbps ($59/month "for life" bundled... that adds up to $83/month... go figure). this discount is only for 6 months... I'm not optimistic that any solution is forthcoming to improve the 3mbps subscription... sigh
regards,
Pablo

pabloAR

join:2010-12-30
This test result is approximately an hour later... 9:30PM CST...
again, this is a 3mbps subscription "bundled" plan (can actually hit that 'speed' in the early morning hours...)



regards,
Pablo

Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

1 edit
reply to pabloAR
said by pabloAR:

Someone suggested that I continue to post the condition of my DSL 3mbps subscription service with Windstream... at approximately 8:30PM on a Saturday night.

I was offered the consolation of a $10/month discount for the poor quality of my DSL 3mbps ($59/month "for life" bundled... that adds up to $83/month... go figure). this discount is only for 6 months... I'm not optimistic that any solution is forthcoming to improve the 3mbps subscription... sigh
regards,
Pablo

You are getting the same bullshit lies that we were told for over a year. They told us it was not an over subscription issue for months. Now I am getting the same $10 a month discount they are offering you and they have no plans to fix it.

Almost 500 days of speed like this. So do not get your hopes up on any fix. They are only upgrading areas where there is competition. My area was approved for a fiber upgrade, then it was changed to run the fiber out 270 West towards Mountain Harbor.

Speeds right now.