Topic 'Re: Explanation?' in forum '' - dslreports.com

Re: Explanation?

Wed, 28 Dec 2011 19:32:35 EDT

NY Tel posted : 4G is only used for data currently. Your voice call goes over the CDMA network.

Re: Explanation?

Wed, 28 Dec 2011 17:50:44 EDT

thatissick posted : I think calls only go over the 1x network, which is why their dropped calls are far lower than AT&T's which routes calls and data over their same hspa network.

Re: Explanation?

Wed, 28 Dec 2011 17:20:14 EDT

crk2h posted : I wonder if it has something to do with the authencation system that the sim cards use on the lte network? Or if it is an actual data issue?

Re: Explanation?

Wed, 28 Dec 2011 16:31:55 EDT

Matt3 posted :

said by crk2h:

Yes you can still make a phone call when the data is down. If this was something that was happening every day or something then I would be worried about trying to get out of my contract but for something that has happend 4 times in a year I wouldn't even be thinking for a second about trying to get out.

It's been 4 times in approximately a month or two.

But I agree, this is the first major issue Verizon has ever experienced, so I'm apt to give them time to sort it out. I'd just like a technical explanation. On the surface, it seems (to me) to be a terribly engineered design if something can repeatedly take service nationwide down.

Local tower issues, circuit failures, sure, but this seems like some core part of their infrastructure is failing.

Re: Explanation?

Wed, 28 Dec 2011 16:27:57 EDT

crk2h posted : Yes you can still make a phone call when the data is down. If this was something that was happening every day or something then I would be worried about trying to get out of my contract but for something that has happend 4 times in a year I wouldn't even be thinking for a second about trying to get out.

Re: Explanation?

Wed, 28 Dec 2011 16:27:26 EDT

Matt3 posted :

said by cypherstream:

They so conveniently spell out "minutes". What about data usage when you pay for a data plan?

On a 4G phone, if the 4G is down, can you still make a call?

I think the data usage portion is covered under the last paragraph he quoted, "... and you lose Service in your Coverage area ..."

As for phone calls, the call still completes over 3G or 1xRTT, so even if 3G goes down in addition to 4G, you can still complete a call.

As a matter of fact, I had 4G a few minutes ago while walking my dog, placed a call, and when I hung up noticed I had lost both 4G and 3G again, yet didn't notice a single hiccup on the call itself.

Re: Explanation?

Wed, 28 Dec 2011 16:25:07 EDT

cypherstream posted : Well I have AT&T and if 3G is down, it auto fails back to Edge. Slower, but hey at least the device still works.

My wife just got on Verizon and we got her the Samsung Galaxy Nexus. I absolutely LOVE the device, but I hate the wireless carrier. I guess these outages spark my interest now that there is a Verizon 4G phone in the house.

But yeah, at least they could do is offer some sort of explanation. If this is the 4th major outage, how many more are to follow? Wonder if they could answer that question?

Re: Explanation?

Wed, 28 Dec 2011 16:17:51 EDT

openbox9 posted :

said by cypherstream:

On a 4G phone, if the 4G is down, can you still make a call?

I'm assuming so. Plus, you may be able to access the 3G network too.

Re: Explanation?

Wed, 28 Dec 2011 16:11:33 EDT

cypherstream posted : They so conveniently spell out "minutes". What about data usage when you pay for a data plan?

On a 4G phone, if the 4G is down, can you still make a call?

Re: Explanation?

Wed, 28 Dec 2011 16:09:14 EDT

openbox9 posted : It's not a break of contract. You aren't subscribing to a guaranteed service or any level of quality of service.

said by VZW Customer Agreement :

What Are My Rights for Dropped Calls or Interrupted Service?
If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days if you're a Postpay customer, or within 45 days if you're a Prepaid customer, and we'll give you a 1–minute airtime credit. If you're a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.

Re: Explanation?

Wed, 28 Dec 2011 15:57:20 EDT

crk2h posted : Yes an explanation would be nice instead of just saying "its been fixed"

Re: Explanation?

Wed, 28 Dec 2011 15:56:35 EDT

cypherstream posted : Wouldn't all these outages be a breach in contract? That would let you terminate your service without ETF penalties.

The contract you sign up for in a normal 2 year agreement is FOR SERVICE. If they do not provide SERVICE, then that is a breach in contract because you are paying for SERVICE but not receiving it.

I'm curious if anyone's tried to fight this.

Re: Explanation?

Wed, 28 Dec 2011 15:37:55 EDT

flashcore posted : They have not said anything about what is causing this problem other then "it is fixed" after each outage.

Explanation?

Wed, 28 Dec 2011 15:30:33 EDT

Matt3 posted : Has anyone from Verizon offered any sort of technical explanation for these outages? An almost nationwide outage is a pretty serious screw-up -- after 4 of them in such a short period of time, as a Verizon 4G customer, I'd like a technical explanation of what is happening.