zbone1
join:2011-12-29
Springfield, MO | [MO] Cable Modem Signal Acquired Changing 1. Connection is interrupted frequently when downloading at high speeds. I download a linux distro and my connection becomes interrupted. I will look at my graph or the program and see my download speed is resetting every 30 seconds or so. Then it quickly spikes back up to 20-Mbps. The plan I am paying for is 20/2 so I am not complaining on the speeds. I went into the modem log and noticed that each time my download/mutliplayer game becomes interrupted, my forward path "signal acquired at" has changed. One moment it was at 111MHz the next it's at 129. I am guessing this could be a problem and why my download resets/interrupts.
2. Currently going straight from the wall to the modem. I bypassed my router and splitter I was using.
3. RCA DCM425
Status Code: Operational
Software Version: ST52.05.49
Software Model: a806
Bootloader: 2.1.6d
4. Forward Path:------------------------Return Path:
Signal Acquired at 129.000 MHz--------Connection: Acquired
SNR: 38.6 dB--------------------------Frequency: 25.0 MHz
Received Signal Strength: -2.3 dBmV---Power Level: 45.7 dBmV
Bit Error Rate: 0.000 %----------------Channel ID: 2
Modulation: 256 QAM------------------Modulation: 16 QAM
5. 
6. Ran the line quality test and it gave me a warning stating I am 48MS to my first hop. Could this be related to my problem?
7. Windows 7 64bit
8. It usually only occurs when downloading heavy amounts of data and can make it happen anytime I am downloading at very fast speeds. The signal will just keep changing every 30 seconds or so. Sometimes it occurs in a multiplayer game.
9. Disabled windows firewall for testing purposes only and took the router out of play as well. Also tested this on 2 other desktops and a laptop and had the same results. Motherboard network drivers are the most recent and latest windows updates are installed.
10. Basically I am just wanting some advice on why my acquired signal is changing so often when heavy downloading happens. I am not sure if this is normal for it to change so much. I tried to give as much information as possible, if anymore information is needed I can happily retrieve it. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:57 | If you want to send me your telephone# or mac address, I can take a deeper look into the history and the signals and see what we can find out for you. |
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zbone1
join:2011-12-29
Springfield, MO | Thanks so much Chad, I would appreciate you looking into this for me. |
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You probably need a DOCSIS 3 modem. |
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zbone1
join:2011-12-29
Springfield, MO | You might be right, but I did limit my download speed to around 10Mbps (half of what i'm suppose to have) and the problem still occurred. |
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zbone1
join:2011-12-29
Springfield, MO | reply to zbone1
Just wanted to mark this as solved. My first docsis 3 modem I purchased from eBay did have problems and it could of been defective as I still had the same problems occurring. Mediacom brought me a different docsis 3 modem and everything is working correctly. The modem has bonded to four different channels and never drops connection, at least for a couple days it hasn't. I wanted to thank mediacom Chad for the fast responses and investigating into this issue even deeper than the mediacom tech's would. I am receiving speeds of around 28/2.5 when i'm only paying for 20/2 so I can thank mediacom for the extra speeds as I'll take an extra 8meg for free any day of the week lol... Thanks again for the help everyone. |
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