|reply to bryant313 |
Re: [NV] No more of the run around
My new service gets installed tomorrow. When I get online, I will post some screenshots. I will also create an email address to forward the original jpg's to Bryant, and any Cox rep. That way, you can verify creation date, time, and see my repeated attempts to resolve this.
To be quite honest, it will be a worthless effort. As it has been for the past year.
For those of you that have excellent service with Cox.... I envy you. but what I have had to go through is nothing short of a F-ing crime.
Troubleshooting idea to assist Cox
I see that you are willing to assist your customers with their issues. I have a troubleshooting idea that I think will assist in isolating the issues that I have encountered.
Since March of 2011, I have asked people all around my neighborhood if they had service with Cox, and what is their experience. In every instance, every single instance, the person's face went from pleasant, to total disgust. I tried explaining this, and the issues these people have had via phone calls to Cox's technical support. But I was pretty much told to go pound salt.
Seeing as how this team on this board is willing to work these issues, I have a better idea.
How about I get my camera, and video these interviews around Henderson, then post them on YouTube? Would that help you?
i have just discovered I can assist the Cox associates on this page even better.
My co-worker was going to switch over to the plan I have this morning. But he has agreed to allow me to video his internet experience, as well as his attempt to contact Cox technical support live. This will be done on a 1080p video camera.
I am also awaiting a confirmation from a clerk from a local gas station to confirm his approval to do the same.
We can call CoxTech1 directly, have him/her on a speakerphone listening to what goes on, while discussing the issue with Cox technical support live. We're more than happy to provide MAC addresses, as well as open cnn.com to ensure credibility of timeline. All of this will be captured, and uploaded to Youtube the same day, ensuring there is no possibility of faking any of what is happening here. We can provide a live ipconfig, tracerts, ping tests, you name it.
Will this help you out, CoxTech1?
Actually that technical data you collected would probably be enough for me to start. If the account is inactive now the modem MAC really won't be of much use anymore.