| Help Desk Ticketing Software & Accounting Software What do you guys use for Help Desk Ticketing software and what do you use for Accounting software for your business?
We currently use Zendesk for our Help Desk and Freshbooks for our Accounting but we would like to switch to something that we can host at our location and don't have to pay by the month for.
Any suggestion are greatly appreciated. |
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 SlickEnWPremium
join:2003-01-21
Seattle, WA | I'm thinking about moving to dynamics CRM. It ain't cheap or easy but it seems like a nice solution for my needs. |
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| reply to ComputerPros
»www.issuetrak.com/ |
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 CCTVTechPremium
join:2003-04-23
Phoenix, AZ | reply to ComputerPros
Helpdesk:
»www.mantisbt.org
We modified it slightly to fit our business very nicely.
Plus it's free.
Accounting:
Quickbooks, soon to be moving to Aptora - Total Office Manager
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==== Eye In The Sky ====
I Fight Crime - One Camera At A Time  |
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 SoJoI'll Sleep when I am DeadPremium
join:2002-05-07
Gilroy, CA | reply to ComputerPros
We use Track-it for Help desk Software. It has a PC Remote Client built-in that works most of the time.
For Accounting we use Great Plains |
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| We use HP service manager. Large Enterprise worthy. |
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 NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI | reply to ComputerPros
We are using Spiceworks and it works great for helpdesk. Totally free too!
Our Accounting software is proprietary to Xerox. Its not good. |
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| reply to ComputerPros
Help desk, Spiceworks. We also use it for our KB for end users, very handy.
For accounting, since we are a school district it is integrated with our Student Information System, but my wife the accountant likes Peach Tree and Great Plains. Dislikes Quickbooks.
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How lucky am I to have known someone who is so hard to say good-bye to. |
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 drewAutomaticPremium
join:2002-07-10
Port Orchard, WA
kudos:6 | reply to Bigzizzzle
Are you referring to SM7? That thing is an abortion. |
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 roc5955Premium
join:2005-11-26
Rosendale, NY | reply to SoJo
We have Track-It as well, and with all the problems we have had with the remote client, we have been using VLC or Windows remote desktop to access their desktops, depending on the user.
Just so you should know
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"Understanding is a three-edged sword." |
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 wapuBroadband RangerPremium
join:2001-09-05
Boca Raton, FL | reply to ComputerPros
We are smack dab in the middle of a Peachtree to Great Plains migration. Peachtree is a dog. I like GP so does accounting, but they would probably be giddy for anything other than Peachtree or Quickbooks.
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| reply to ComputerPros
Re: Help Desk Ticketing Software & Accounting Software HelpStar 2009 being looked at for an upgrade to 2010 for helpdesk.. Pretty well put together but we use Dameware for RDP/VNC type sessions to the users computers..
Acct.. no clue.. out of my department. |
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Reviews:
 ·Verizon FiOS
1 edit | reply to ComputerPros
This is a pretty solid help desk software for the price. It's by far the cheapest per seat I've ran into that gets the job done.
»www.resource-dynamics.com/helpdesk.asp
What are you trying to do with 'accounting software'? That's a large scope item where different packages could work depending on the usage. I'd guess you want something like Peachtree. That's a solid middle tier software that will give you more then the low tier Intuit stuff.
»www.peachtree.com/productsservices/complete |
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| reply to ComputerPros
Hi, AJ Help Desk is the best web help desk software with the robust ticket support solutions.
»www.ajsquare.com/products/helpde···ndex.php |
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| reply to ComputerPros
I know of a help desk system that you can host on your own site, but not sure about any that don’t have a monthly subscription fee. The one we’re hosting internally is Focalscope |
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 Ben CiscoEmbrace IntellectPremium
join:2001-12-13
Wormhole | reply to ComputerPros
Re: Help Desk Ticketing Software & Accounting Software Another tick for Spiceworks here. Love it. |
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| Community manager from Spiceworks here - I'm happy to answer any questions anyone has about our helpdesk system. |
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| reply to ComputerPros
If you are looking for IT help desk software or support that can handle up to two administrators, 100 assets, and 100 end users then I recommend SysAid. They have a Free Edition which is a light and fully-functional help desk software solution that does just that. Other notable features are provided below.
Automate handling of service calls to reduce response time.
Get a detailed inventory and view of installed software and hardware configurations.
Remote control your assets via a secure web connection.
Analyze your system to identify bottlenecks and boost your help desk performance.
Stay informed about your help desk with automatic notifications and alerts.
Communicate with your end users via integrated online chat.
To learn more visit them: »www.ilient.com/free-edition.htm |
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