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Customer service sucks

I have had Uverse since 2008. I have the 450 package along with playboy n max for Internet also 6 receivers 1 wireless. I'm paying 220 per mo for service. Over 2,400 per year.
That being said I would think that they can
Resolve issues or at least call back when promised.I have never had a phone call last less than 1 hr. What a joke hire more help. Seems to me that they have gotten to big and forgotten about customer service.I think it's time to shop around.
« ATT customer service unspeakably bad