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uniqs
1109
plac
join:2011-12-29
San Mateo, CA

plac

Member

[Connectivity] Comcast Internet drops a few times a day, logs in

Anyone have any pre-tips before i call in Comcast. I was going to just buy another router to try, but I don't think its my router.

Here are some snippets of the errors I see in my router after it has lost connection.

Time Priority Description
Thu Dec 29 14:30:48 2011 Notice (6) TLV-11 - unrecognized OID;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;

(3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Mon Dec 19 15:05:33 2011 Critical (3) No Ranging Response received - T3 time-out
Sun Dec 18 04:10:32 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Sun Dec 11 04:40:54 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Mon Dec 05 10:09:59 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Sun Dec 04 17:11:03 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Sun Dec 04 01:12:14 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Fri Dec 02 22:56:33 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Thu Dec 01 15:40:42 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 15 11:49:59 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Wed Nov 09 22:24:19 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Wed Oct 26 18:22:14 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;
Tue Sep 13 13:21:12 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=1c:14:48:b0:55:90;CMTS-MAC=00:01:5c:23:ac:c2;CM-QOS=1.1;CM-VER=3.0;

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

EG

Premium Member

Re: [Connectivity] Comcast Internet drops a few times a day, log

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers as well.
plac
join:2011-12-29
San Mateo, CA

plac

Member

this?

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR
1 Locked QAM256 1 717000000 Hz -6.0 dBmV 36.3 dB
2 Locked QAM256 2 723000000 Hz -5.9 dBmV 36.3 dB
3 Locked QAM256 3 729000000 Hz -6.1 dBmV 36.0 dB
4 Locked QAM256 4 735000000 Hz -6.5 dBmV 35.7 dB
5 Locked QAM256 5 741000000 Hz -6.7 dBmV 35.2 dB
6 Locked QAM256 6 747000000 Hz -6.5 dBmV 36.1 dB
7 Locked QAM256 7 753000000 Hz -7.1 dBmV 36.0 dB
8 Locked QAM256 8 759000000 Hz -6.9 dBmV 35.7 dB

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 5 5120 Ksym/sec 30600000 Hz 46.5 dBmV
2 Locked TDMA 6 5120 Ksym/sec 25300000 Hz 46.5 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Devious
Premium Member
join:2002-08-22
Seattle, WA

Devious

Premium Member

Was having issues where I live this morning and Comcast said there were issues on the west coast.

All cleared up now so maybe that was the OPs problems as well.