said by Storm97:Guess I'm not a "real rep" by that definition then...
Nope. Without wanting to insult you and your job, you are what I refer to as a phone drone. You may have information, but you are not allowed to share this information with anyone. Instead, you can only share information that has been provided to you by DirecTV in order to supply technical support.
TWC has the same type of phone drones. One day, I called them when a certain channel would become HD, and I got the typical rehearsed "we have no information about that channel at this time". The next DAY, their website was updated with launch dates for new HD channels, including the one I asked about.
In short, I have little faith in phone drones actually providing accurate, and/or updated information, because their bosses don't tell them either, or strictly forbid them from releasing certain information..... usually the kind of information customers *really* want to know.