1 edit | [Speed] Incorrect provisioning? Somerville, MA I think my modem is incorrectly provisioned... I am supposed to have 60mbit, but the RCN speedtest page is showing me rate limited at 22mbit, and my download speed reflects that.
Encoded MAC: 3d691b544ad7d6e1ccd1d6ad26aee9ec5b0edf0a
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negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | Yea your most definitely setup for 20mbps service. I'm not sure why that would happen but you would have to call customer service to ask them.
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Bryan Laird
RCN Engineering |
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| Sigh... finally had a chance to call today. They claim I changed my service from 60mbit to 20mbit (which I never did), and it'll cost $60 more per month to get it back. Nice.
This will be fun to fix! |
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| reply to negativeduck
I was promised a call back about this weeks ago and, somewhat unsurprisingly, I have heard nothing. Do I really have to spend hours on the phone to get this fixed? |
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negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | Well so you've got a perfect problem For Emilie to work on. Since it's a billing system issue type thing. I'm going to say send a message (pm) to the new rcncares user.. She will probably be able to help to get you squared away.
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Bryan Laird
RCN Engineering |
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| Thanks! I'll do that. |
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| reply to negativeduck
Still no response. I don't think rcncares about PMs at dslreports :P |
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negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | Shot her a note  |
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 rcncaresEmiliePremium,VIP
join:2012-01-04
Gainesville, VA | reply to Pzykotic
Hey - Sorry it took so long for me to reply. Can you give me the account name or the number so I can review the account? |
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negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | Obviously she needs that via PM *NOT* posted to the forum
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Bryan Laird
RCN Engineering |
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