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Acanac New Service and Failing on authntication

Can you pm me with your user name, your real name or email address on the account? Just need some type of information from your account so I can pull it up and see what the problem is.

Got this fixed for you. Sending you pm now with results

reply to KRKhan
Lynn,
Let me take this opportunity to thank you and Leiegh for helping me very professionally and promptly. It was issue on the Bell side, which is fixed by Bell engineer and then my profile was set to 3 Mbps, which is adjusted by acanac promptly.
Initially, I was a bit nervous about this switching of service from Bell to acanac but now feeling a lot confident about acanac support & I am hopeful that things should work smoothly moving forward.

Once again thank you.

Actually it was second level tec Randy that helped me to get your issues fixed
You are very welcome. Glad we could help.

Lynn,
The speed is extremely unstable, yesterday it worked fine and today again it is not stable. I even can't play a movie on netflex, I never have this problem when I was with Bell. Streaming stops every few seconds.
I tried to call your help line multiple times and every time it says wait time is longer then an hour and then simply drop the call.
Not sure what its going to take to stabilize the this service.

I wish I could help you from here but this really is a tec issue and you need to talk to them so they can troubleshoot with you on the line. We have been really busy since the holidays and the only suggestion I have for you to is try and call in the evenings if you can. It seems to be easier lately to get through then.