Company Forums » Companies beginning with A » Acanac > Billing Issues!

Billing Issues!

Yes they do charge in advance but you can ask them to change your billing date for the one your service will be activate.

reply to shockwave007
I am also in the same situation. I ordered the internet on Dec 14th and it was scheduled on Dec 27th. As of Today (Jan 01, 2012), my service is not up. When I was talking to level 2 support, he mentioned that your first 30 days started were started from Dec 14th, I was surprised, how come, service is not yet started and you have started the billing, he mentioned talk to Billing dept. I will call the billing dept on Monday to discuss this and will post the update.
First two days, they (acanac) were not accepting that there is some issue with connection. I tried two modems and having same issue then the level two engineer looked into it and identified the issue on Bell side and opened a ticket with them (almost two days now no luck).
So far, I have really bad experience, not very positive things will improve or not.
I 'll post the update.

Thanks! Please keep us posted!

For our cable internet rogers gives us the install dates and we can not ask for a sooner install date unfortunately. As far as the billing goes your service date starts the date your order is processed but your 30 day cancellation time period starts the date you are activated. if you have an issue with your start date the only one that can change that is billing so you would need to send an email to billing@acanac.com

Thanks Lynn.

I got that fixed up with billing.. Now my other question : I've been hearing a lot of people say that when they ordered cable internet in Kitchener, the technician doesn't show up on the date of the installation. The reason for this is that Rogers have stopped orders in the area for third party providers like Teksavvy and Acanac.

Why is it that Acanac can still offer cable internet here in Kitchener/Waterloo and Teksavvy cannot when the cable lines ultimately comes from Rogers?

If I remember correctly from one of the forums Teksavvy had posted that they themselves put a stop order on any new orders from that area because of congestion on the lines. We have not found that to be a problem so we have not done the same.

reply to shockwave007
Okie... Then I should expect the technician to arrive on the date/time as planned...

Will keep this forum posted.. Thanks Lynn.

reply to shockwave007
So... Today is the day that the installation is schedule for in the morning... I had to take time off work for this... Now I'm just waiting for the Rogers technician to come... I received a call yesterday morning (voice automated) from Rogers indicating that I have an appointment for today as a reminder between 8am to 12pm..

Everything seems okie so far... I just hope they will come... My co-worker was stood up on an appointment last year when he ordered cable Internet from Acanac... Acanac said they offered in his area, but Rogers had already put a stop... So I hope that doesn't happen to me...

Will keep everyone posted...

reply to shockwave007
. . . . .To my surprise! The Rogers technician showed up! Installed the cable and everything is up and running! Speedtest.net shows I'm hitting about 22.6Mbps which I'm quite satisfied...

Thanks Acanac! Now let's hope Acanac service does not go down!

Your welcome and glad to hear your up and running.