 GorkOu812ic
join:2001-10-06
Bountiful, UT | USG 20W/ IE9/ Unable to view HTML firewall screen I messed with some settings on my new USG 20W which locked me out of the device. Whoops! When I got everything back in working order again I could view all HTML pages in the device except for the firewall page. After a few hours of Googling I found a few others reporting the same thing, but no solution.
I finally figured out that I COULD view the page if I opened the browser in InPrivate Browsing mode, which eventually led me to a solution which worked.
I browsed to the router's html page. I hit F12 in the browser to open the development tools. Under Cache I chose to clear session cookies, clear cookies for domain and clear browser cache for this domain.
I have since had no problems accessing the firewall HTML page in the router - I guess somehow I ended up with corrutped files in the cookies and/or browser cache. I figured I'd post what I did in case it helps someone else at some point. |
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| Reports of browser problems have also occurred when the firmware is updated. It seems to be browser dependent and usually clears when the browser's USG cookies are deleted.
kirby |
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GorkOu812ic
join:2001-10-06
Bountiful, UT | Well, part of what I went through to get the router back online was re-uploading the firmware, as well as resetting the unit to defaults. (Though I don't believe I actually uploaded the firmware until after the issue with the firewall screen was apparent; my memory could be failing me though.)
For no reason I can figure, this happened again a few hours later. I deleted the cookies again ("clear cookies for domain") and it's been working fine since. So far at least.
Oh and yeah, part of what I learned when trying to fix the problem is that it was browser dependent. I could access it from IE browsers on two other computers no problem, and as mentioned above finally learned that I could access it from the "problem computer" if I opened an InPrivate browser window. That is what finally led me to the solution. Sadly, it was a very slow process for me. /sigh |
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 BranoI hate VogonsPremium,MVM
join:2002-06-25
Burlington, ON
kudos:3 | Clearing the browsers cache and cookies should solve the issue. |
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