New Port Richey, FL
Verizon Direct forum
Sorry you had problems. If you have any problems in the future, instead of calling in a problem, use the Verizon Direct forum here on this site.
I have used them in the past and found them to be responsive and much quicker in resolving an issue then calling by phone.
Here is the link for the Verizon Direct forum:
All the best,
Always Reach Beyond Your Grasp