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exeter

join:2011-02-07
Reviews:
·Bright House

[speed/latency] Speeds slow on 30/15 connection NH/ME

First off reply with your speed test and the class of service you have in NH and ME please

Issue again. I will leak here that Fairpoint is on the eve of a major financial meltdown, thus they have leaks in their service.

For the past 6 months I have track 37 issue of slow speed that lasted 4 hours or less. Each time its a different issue, but the diagnosis is always the same.

During normal speeds the service has a route that takes it through the Verizon bandwidth space in Mass.

During times of "slow speeds", it takes a different path outside the Verizon space in Mass.

I have done some digging and not going to say exactly, but my opinion on the subject is that Fairpoint is not paying the bills on time forcing clients to be placed on a 3 class network pipe that is small and sharing this bandwidth with everyone in NH,ME and MA.

I loved the one excuse about a fire at a sub station in NYC. What does NYC have to do with BOSTON when the traffic routes locally do not touch NYC with speed tests to speedtest.net in Manchester.

I continue to pound out results, and working as a consultant for companies, I recommend comcast or bayring where at all possible. I cringe everytime I see a fairpoint connection.

I don't even know why I still have them. My comcast has only gone out once and that was during the ice storm.

I am on hold now 27 minutes on the first line and the just answered.. now they are not saying there is an issue.. "I would open up a service request and dispatch a tech".. uh no.. Seabrook NH is having the same problem as is Portsmouth NH. I am not an idiot.

Once I can get clad proof from a reliable source at Verizon, I am going to go to press with this issue and I want others to support me.

Please post your speed tests here!



OK4mE

@myfairpoint.net

Im all good in the hood...Haven't had a issue once. Prob because i am on the new Vantagepoint network. Check your AS you prob are on the older VZ network.



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting
reply to exeter


Jan 2012 speed test
 

Jan 20102 Ney York Speed test
 
Everything seems fine here in Southern NH.

I have 3/768 service and routinely get that speed. Wish I qualified for 7 Meg service.

Biggest problem I've experienced is periodic inability to maintain PPPoE session. Verizon had the same problem and if anything seems to happen less frequently with FairPoint.

/tom

DrSmith

join:2009-02-16
united state


speedtest.net
I have 768/128 DSL (yup, slow but $14.99 for life). Very few problems with Verizon or FP. The PPPoE failure is the most frequent (about twice a year) and it has been much easier to get a ticket opened with FP than it ever was with VZ. Usually fixed within a couple of hours.

jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

I have a 30M/15M FAST connection in Nashua, and have been experiencing drastic slow-downs during the evenings. During the day I'm seeing consistent 30/15 speeds from many speed test sites.

Netflix streaming quality (via my Roku player) drops from "HD" to three or two (out of four) dots, with a corresponding drop in picture quality, during the evening. I spoke with someone at Netflix and they were able to confirm that my download speeds during the periods of poor quality were in the 2-3M range.

I would be happy to help with data gathering; send me a PM with details if you'd like.

Tony


mrmengo

join:2012-01-02
Nashua, NH
reply to exeter

I feel your pain. I have been consistently having issues with FairPoint Fiber at night. Had this service for years now without issue (aside from some blips) until now.

This is what I get at night:
66 packets transmitted, 66 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 151.245/182.436/198.629/9.957 ms

That makes twitch gaming horrible/un-playable. When Verizon was in charge it was at 10ms-20ms.




It is not the bandwith but mainly the response time that I care about. This has been going on weeks now from when I noticed. All they have done so far is replace my router and tell me that they re routed my traffic. I am paying for the ability to play COD and I am not getting to play. Very frustrating to say the least.

jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

I'm seeing similar issues:



Netflix is basically unusable in the evenings. Time to start running the FairPoint tech support gauntlet ... sigh.


mrmengo

join:2012-01-02
Nashua, NH

1 recommendation

The more calls they get, the quicker they might do something about it. I am already past the point of them sending a truck out. On new years no less. Hope that cost them some cash, because sending it was dumb. I however will keep at it. This is somewhat fun for me. A challenge. I have zero problem with calling and following up and pushing to get to a resolution. If they do not... I have options. Doing a quick traceroute it is pretty clear where they can do something about it. Verizon is the problem. alter.net is Verizon. Why Verizon is the problem is the question. More than likely Fairpoint is screwing their customers (the whole bill paid thing possibly). I wonder if I can call the big V and find out. For now, Fairpoint needs call volume into techsupport. If only I call then they do nothing and eventually loose me as a customer. No loss to them but I will do my best to let those who have fiber by FairPoint. But if more people call then they notice that what they are doing is affecting their customer base and might do something about it. I mean... this is primetime hours.

traceroute to www.l.google.com (74.125.113.106), 64 hops max, 52 byte packets
1 wireless_broadband_router (192.168.1.1) 4.468 ms 1.481 ms 1.125 ms
2 10.20.9.4 (10.20.9.4) 4.684 ms * 8.077 ms
3 64.222.166.134 (64.222.166.134) 7.511 ms 9.386 ms 9.964 ms
4 pos4-0-0.gw16.nyc9.alter.net (208.192.176.181) 137.301 ms 142.198 ms 141.667 ms -- Hello .. why are they messing with me on the phone? No way that they do not know about this!
5 0.xe-3-0-0.xt2.nyc9.alter.net (152.63.22.142) 149.318 ms 141.178 ms 158.752 ms
6 0.so-6-0-0.xt2.nyc4.alter.net (152.63.17.97) 145.034 ms 143.617 ms 182.538 ms
7 tengige0-7-1-0.gw8.nyc4.alter.net (152.63.21.125) 142.518 ms
tengige0-5-2-0.gw8.nyc4.alter.net (152.63.16.125) 159.275 ms
tengige0-5-0-0.gw8.nyc4.alter.net (152.63.21.65) 156.666 ms
8 google-gw.customer.alter.net (152.179.72.62) 195.433 ms 304.962 ms 201.224 ms
9 72.14.238.232 (72.14.238.232) 145.009 ms
209.85.255.68 (209.85.255.68) 137.614 ms
72.14.238.232 (72.14.238.232) 148.274 ms
10 209.85.251.35 (209.85.251.35) 146.794 ms
209.85.251.88 (209.85.251.88) 159.526 ms
209.85.252.2 (209.85.252.2) 138.948 ms
11 209.85.249.11 (209.85.249.11) 153.811 ms 134.505 ms
72.14.239.93 (72.14.239.93) 137.580 ms
12 209.85.241.222 (209.85.241.222) 159.688 ms 156.685 ms 156.638 ms
13 64.233.174.117 (64.233.174.117) 185.706 ms
209.85.241.207 (209.85.241.207) 191.519 ms 152.906 ms
14 * 72.14.236.193 (72.14.236.193) 167.835 ms 153.419 ms
15 vw-in-f106.1e100.net (74.125.113.106) 147.803 ms 143.748 ms 147.815 ms

Also, a quick FYI... Comcast does not have these issues. They have their own backbone. Just like Verizon. Switch if you can.


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

I called last night and complained to FairPoint, we'll see if I have to call back again. Right now things look pretty good speed-wise:


mrmengo

join:2012-01-02
Nashua, NH

Just tested again. It is all about the ping for me. When playing games you do not need the bandwidth, you need the low latency. Which fiber is supposed to be and was until recently.




150ms lag = about 9 frames in a 60 frame/sec game = your dead.

It just gets worse as the night goes on and traffic comes into prime time for us in the east.

jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

It's 9 pm, do you know where your bandwidth is? Apparently neither does FairPoint:


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Agreed regarding ping:



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting


Speed test
 

Ping test
 
Interesting not having a problem here in Milford, we must be on a different backbone. I've run Traceroute a few times aways pretty good, with occasional congestion at Hop 10, spiking to 100 ms and total latency to DSLreports of ~70ms, rather then the normal 35-40 ms.

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    25 ms    24 ms    23 ms  10.20.12.1
  3    25 ms    25 ms    24 ms  static-64-222-165-50.man.east.myfairpoint.net [64.222.165.50]
  4    34 ms    34 ms    35 ms  POS5-0.GW1.NYC9.ALTER.NET [208.192.176.109]
  5    35 ms    36 ms    35 ms  0.so-1-0-1.XT1.NYC9.ALTER.NET [152.63.99.178]
  6    35 ms    37 ms    35 ms  0.xe-10-0-0.XL3.NYC1.ALTER.NET [152.63.23.234]
  7    35 ms    35 ms    35 ms  0.ae3.BR1.NYC1.ALTER.NET [152.63.18.222]
  8    56 ms    56 ms    56 ms  ae11.edge2.NewYork.Level3.net [4.68.62.41]
  9    41 ms    41 ms    41 ms  vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
 10    37 ms    38 ms    38 ms  ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
 11    38 ms    38 ms    51 ms  ae-2-2.ebr1.Newark1.Level3.net [4.69.132.98]
 12    36 ms    57 ms    36 ms  ae-11-51.car1.Newark1.Level3.net [4.69.156.5]
 13    36 ms    36 ms    36 ms  NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
 14    37 ms    38 ms    38 ms  0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
 15    37 ms    36 ms    36 ms  0.e1-1.tbr2.oct.nac.net [209.123.10.21]
 16    37 ms    38 ms    36 ms  vlan808.esd1.oct.nac.net [209.123.10.42]
 17    36 ms    37 ms    37 ms  www.dslreports.com [209.123.109.175]
 
Trace complete.
 

mrmengo

join:2012-01-02
Nashua, NH

This issue is during prime time only. This does not exist during the day. What time are you not having the issue?


mrmengo

join:2012-01-02
Nashua, NH

So right now.... 8:00pm Jan 11 2012. FairPoint ping rate is terrible.

I have access to two ISP's right now.

Using FairPoint Fiber
Ping results from www.google.com
36 packets transmitted, 34 packets received, 5.6% packet loss
round-trip min/avg/max/stddev = 122.150/146.873/170.238/11.181 ms




Using Comcast HSI
Ping results from www.google.com
36 packets transmitted, 36 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 33.716/37.207/41.142/1.648 ms




Called FairPoint for the 5th time. Engineering knows of the issue and are working on it. Zero extra information that they wanted to give. We are working on it.
So I can wait for them to fix it, for which they have no ETR or fire them and switch ISP's. Netflix is affected, and to me ... more importantly gaming. I am calling customer service tomorrow.


JGatsby

@myfairpoint.net
reply to exeter

It all falls apart in the afternoon and into the evening.

Gaming is impossible after 7pm - ping times of over 150ms are a given and sometimes into the low 200ms range.
During this time, throughput itself is reasonable, averaging 5-8Mbps down and similar up.

Here at 3:30PM, latency just started going up, early for today but it is a snow day after that HUGE STORM

Anyway - The culprit is always:
POS3-0-0.GW3.BOS4.ALTER.NET [208.192.176.133]

Terrible latency at that hop. 4ms for me to get TO that link but once there it's a black hole. I'm quite confident that they are VERY oversubscribed on their alternet links. This only started happening at the end of November but it has been 100% consistent since. The only other possible thing I can think of it being is a VERY sick or undersized router for a long period of time.

I have 30/15 FAST service in Windham and other than evenings I get that speed with low latency. I find it comical that I have FTTP to alleviate the local congestion that the cable modem guys get yet the ISP itself is falling apart.

-Gatsby



JGatsby

@myfairpoint.net

It's extra happy fun time tonight:

229ms pings to speedtest.net Manchester
less than 1Mbps down and 5Mbps up.
(sorry don't know how to get the speedtest picture in here)

YIKES!

-Gatsby


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Absolutely sucks - I can't even watch an Amazon instant stream:



This is a 30/15 FTTP connection for heaven's sake!


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

More suckage:



Netflix quality is abysmal.



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

said by jadziedzic:

More suckage:

Interesting, whatever is going on in Nashua does not seem to be affecting Milford. The fact that download is so poor while upload is fine sure sounds like congestion.

Try doing a traceroute (tracert in Windows) and compare it to the one I posted earlier. I assume routing will be the same for both of us except perhaps the FairPoint edge router (10.20.12.1 in my case). I think the first generation FIOS FairPoint inherited from Verizon uses ATM just like DSL.

My guess is you will see high latency to the edge router. If so problem is backhaul congestion over the ATM circuit. If 2nd hop is OK (I'm assuming you have a LAN) then you are being routed differently then me. In that case problem is somewhere within the FairPoint IP network or perhaps peering.

Be interesting to see the result. Not sure how that will help getting it resolved but at least you will know where the problem is.

Perhaps the Nashua Telegraph will be interested in writing about the problem.

/tom

jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

It looks like FairPoint routes their fiber connections differently than DSL:

1 1 ms 1 ms 1 ms 192.168.1.1
2 3 ms 4 ms 4 ms 72.71.243.1
3 8 ms 7 ms 7 ms 64.222.166.134
4 228 ms 227 ms 224 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 211 ms 212 ms 219 ms 0.xe-3-0-0.XT2.NYC9.ALTER.NET [152.63.22.142]
6 216 ms 212 ms 244 ms 0.xe-10-0-0.XL4.NYC1.ALTER.NET [152.63.23.238]
7 211 ms 202 ms 194 ms 0.ae4.BR1.NYC1.ALTER.NET [152.63.18.234]
8 186 ms 184 ms 184 ms ae11.edge2.NewYork.Level3.net [4.68.62.41]
9 185 ms 182 ms 184 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
10 176 ms 177 ms 174 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
11 191 ms 194 ms 199 ms ae-2-2.ebr1.Newark1.Level3.net [4.69.132.98]
12 335 ms 194 ms 194 ms ae-11-51.car1.Newark1.Level3.net [4.69.156.5]
13 166 ms 167 ms 169 ms NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
14 191 ms 197 ms 192 ms 0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
15 201 ms 199 ms 197 ms 0.e1-1.tbr2.oct.nac.net [209.123.10.21]
16 191 ms 194 ms 194 ms vlan808.esd1.oct.nac.net [209.123.10.42]
17 175 ms 179 ms 179 ms www.dslreports.com [209.123.109.175]

Note how things go to pieces at the fourth hop.

I have been in contact with someone at the Telegraph; someone from FairPoint is also supposed to call me back regarding my request for a refund of my FAST service charges due to the total uselessness of the service in the evening, and also (hopefully) explain why things are so bad. We'll see what happens ...



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

The 72.71 and 64.222 IPs are registered to FairPoint. So at least you know problem is not back haul within the FairPoint network.

Problem occurs at hop 4, which is registered to Verizon. So problem is probably peering between FairPoint and Alter.net. Interesting I'm also routed through Alter.net but must be a different physical circuit as I coming in on a different router.

quote:
NetRange: 208.192.0.0 - 208.255.255.255
CIDR: 208.192.0.0/10
OriginAS:
NetName: UUNET1996B
NetHandle: NET-208-192-0-0-1
Parent: NET-208-0-0-0-0
NetType: Direct Allocation
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate: 1996-05-08
Updated: 2006-12-14
Ref: »whois.arin.net/rest/net/NET-208-192-0-0-1

OrgName: MCI Communications Services, Inc. d/b/a Verizon Business
OrgId: MCICS
Address: 22001 Loudoun County Pkwy
City: Ashburn
StateProv: VA
PostalCode: 20147
Country: US
RegDate: 2006-05-30
Updated: 2011-11-30
Ref: »whois.arin.net/rest/org/MCICS


Good luck getting this resolved and let us know how you make out.

/tom

Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..
reply to tschmidt

Well i have GWI for my ISP i used to have Verizon/Fairpoint in Belfast ME. I switched to GWI because of the supposed upgrade in speed. With Fairpoint i had the 3mb dl and recieved about 1.5 not sure what my ping was but wish i knew right now. GWI is so inconsistant i pay for the 10/1 plan and this is what im getting »www.speedtest.net/result/1711814023.png
I too play COD MW3 and the lag is so irritating, how do they reroute your traffic? would that give me a better ping? i just want to be somewhere in the 20-40ms range i could really care less about the raw speeds dl/ul at this point.



JGatsby

@myfairpoint.net
reply to exeter

Tschmidt- It seems pretty clear that the issue is with Fairpoint's peering to Alternet at this point. It is consistently shown in the traceroutes that the congestion hits leaving Fairpoint and hitting Alternet. The scary part is that we seem to have an issue on GW3, GW4 and GW1.

When I 'upgraded' to the 30/15 for a significant lower price per month, I asked what the catch was. Well, this seems to be the catch and we're in for 2 years :/

-Gatsby



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

said by JGatsby :

Tschmidt- It seems pretty clear that the issue is with Fairpoint's peering to Alternet at this point.

Yup - just looked back through this thread and noted jadziedzic See Profile traceroute is the same as mrmengo See Profile. Agree with mrmengo See Profile that FairPoint has to know about this problem.

/tom


Rum47

@myfairpoint.net
reply to JGatsby

I just wanted to ring in here. Thanks for this thread! It's good to know I'm not the only one...unfortunately.

I also "upgraded" to 30/15 when the offer was made by Fairpoint. When I started having issues with Amazon Instant Video, Netflix, and Hulu Plus on my Roku box I thought it was here in my house - a LAN issue or something. After doing speed tests more frequently, I see now how much the speed is changing throughout the day - especially in the evening.

Last Thursday through Saturday I was stuck around 2-3 down and 4-6 up the whole time. I called Fairpoint and they created a ticket. On Sunday the speed was back up and on Monday, when the tech showed up, it was back up to around 32/14 with a 15ms ping. This seems to be normal for daytime with reading all over the place at night.

My most recent readings tonight at 8pm were 28/9 with an 85ms ping. That was significantly better than 10 minutes before at 22/7 and 105 ms ping. Is there an answer to this? Are we just at their mercy?! The price is great, I hope the service gets better!


Rum47

join:2012-01-17
Portsmouth, NH
reply to exeter

Well it just keeps getting more and more fun! My latest speed test at 9:30pm here in Portsmouth shows 3.11/2.56 and 180ms ping. This can't continue!


mrmengo

join:2012-01-02
Nashua, NH
reply to exeter

UGH!!! I AM DYING HERE!!! I am paying for stuff that is not working.
9:40pm 1/17/12 Ping to www.google.com
29 packets transmitted, 29 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 208.342/254.408/428.345/41.018 ms

This just sucks.




And the just keep giving me the "We are working on it."

Call people... call and make their phones burnout because they are ringing so much. This is not our fault and they need to address this issue.

mrmengo

join:2012-01-02
Nashua, NH
reply to JGatsby

said by JGatsby :

and we're in for 2 years :/

If they can not provide you Fiber highspeed internet... you can break your contract (Fairpoint is not fulfilling their end of the contract.) This is not what you signed up for.

mrmengo

join:2012-01-02
Nashua, NH
reply to exeter

This has to be a service level agreement with Fairpoint and Verizon. I believe that someone guessed this earlier... but I think that it is correct. No way will Fairpoint give this information out. One can only guess at this time that... Fairpoint a) have not paid their bill and the service level went down because of it b) There is this issue with Verizon and Fairpoint, where Fairpoint thinks that they got the shaft when they bought three states worth of customers and don't feel that they have to pay till this gets sorted out (Fairpoint Fiber customers are totally screwed if this is the case). c) Verizon raised the price and they are in the process of dealing with negotiating a cost.

In any case, Fiber customers are not getting what they paid for (especially during peek hours).